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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1 Which of the branches at Scarborough Medical Group do you most regularly use?

  57%
  42%
  0%

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Q2 Have you been seen at other branches within the group?

  47%
  51%
  2%

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Q3 In general, how do you rate the receptionists at the practice?

  87%
  11%
  0%
  0%
  0%
  2%

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Q4 Thinking back to the last time you spoke to the reception team on a routine enquiry basis, did they ask you to confirm we have all the correct contact details for you? For example address, home & mobile telephone numbers.

  64%
  34%
  2%

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Q5 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  35%
  76%
  16%
  0%

Q6 Do you find the practice website useful?

  30%
  6%
  52%
  12%

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Q7. Do you find the practice newsletter useful? (You can sign up to receive this through the website)

  16%
  0%
  78%
  6%

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Q8 In general, do you feel you are treated with courtesy and respect by practice staff?

  98%
  0%
  2%

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Q9 In the past 6 months, how easy have you found the following:

a) Getting through on the phone?

  8%
  50%
  29%
  6%
  0%
  7%

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b) Speaking to a doctor on the phone?

  41%
  16%
  15%
  6%
  6%
  16%

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c) Speaking to a nurse on the phone?

  50%
  12%
  6%
  4%
  11%
  17%

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d) Obtaining test results on the phone?

  33%
  28%
  14%
  1%
  6%
  18%

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e) Ordering your repeat prescription?

  22%
  46%
  10%
  0%
  6%
  16%

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Q10 In the past 12 months how many times have you seen a doctor?

  21%
  30%
  16%
  14%
  14%
  5%

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Q10a How do you rate the way you were treated by the doctor?

  77%
  20%
  0%
  0%
  0%
  3%

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Q11 How long did you wait for your consultation to start?

  6%
  60%
  24%
  5%
  0%
  1%
  4%

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Q12 In the past 12 months how many times have you seen a nurse or health care assistant?

  48%
  24%
  4%
  2%
  6%
  16%

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Q12a How do you rate the way you were treated by the nurse or health care assistant?

  70%
  16%
  2%
  0%
  1%
  11%

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Q13 If you need to see a doctor urgently, can you normally do so within 24 hours?

  68%
  5%
  15%
  12%

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Q14 If you weren't able to be seen urgently, why was that?

  12%
  7%
  4%
  1%
  2%
  3%
  71%

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It will help us to understand your answers if you could tell us a little about yourself

Q15 Are you?

  44%
  50%
  6%

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Q16 How old are you?

  2%
  6%
  8%
  31%
  40%
  6%
  7%

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Is there anything particularly good about the health care you receive at the surgery?

Is there anything that could be improved?

Any other comments?