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We would be grateful if you would complete this survey about Ashtree Medical Centre. The Practice Team want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at Ashtree Medical Centre?

  64%
  24%
  7%
  1%
  1%
  3%

Q2 How easy is it to get through to reception staff on the phone?

  28%
  55%
  7%
  2%
  1%
  3%
  4%

Q3 How easy is it to speak to a doctor or nurse on the phone?

  13%
  23%
  5%
  6%
  4%
  38%
  11%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  52%
  25%
  12%
  11%

Q5 How important is it to you to be able to book appointments ahead of time?

  77%
  13%
  10%

Q6 How easy is it to book ahead?

  37%
  43%
  2%
  1%
  1%
  2%
  14%

Q7 How do you normally book your appointments? Please tick all boxes that apply.

  44%
  67%
  16%
  1%

Q8 Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.

  44%
  68%
  33%
  2%

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

  7%
  33%
  26%
  15%
  6%
  13%

Q10 How do you rate this?

  13%
  18%
  20%
  14%
  6%
  3%
  12%
  14%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

  35%
  28%
  11%
  10%
  4%
  12%

Q12 How do you rate this?

  25%
  21%
  21%
  6%
  6%
  3%
  4%
  14%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

  11%
  27%
  24%
  11%
  15%
  2%
  10%

Q14 How do you rate this?

  20%
  20%
  16%
  23%
  4%
  4%
  0%
  13%

About opening times

Q15 Is the surgery currently open at times that are convenient to you?

  66%
  15%
  4%
  15%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  8%
  5%
  13%
  16%
  5%
  1%

About seeing the doctor of your choice

Q17 Is there a particular GP you usually prefer to see or speak to?

  51%
  37%
  0%
  12%

Q18 How often do you see or speak to the GP you prefer?

  25%
  7%
  11%
  0%
  1%
  56%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q25)

Q19 Giving you enough time

  62%
  18%
  3%
  1%
  0%
  0%
  16%

Q20 Listening to you

  62%
  17%
  2%
  1%
  0%
  0%
  18%

Q21 Explaining tests and treatments

  57%
  20%
  3%
  1%
  0%
  3%
  16%

Q22 Involving you in decisions about your care

  54%
  22%
  3%
  1%
  0%
  3%
  17%

Q23 Treating you with care and concern

  60%
  18%
  2%
  0%
  1%
  0%
  19%

Q24 Did you have confidence and trust in the GP you saw or spoke to?

  71%
  12%
  2%
  0%
  15%

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in the last 6 months, please go to Q31)

Q25 Giving you enough time

  58%
  14%
  2%
  1%
  1%
  3%
  21%

Q26 Listening to you

  54%
  16%
  2%
  1%
  1%
  1%
  25%

Q27 Explaining tests and treatments

  50%
  16%
  4%
  2%
  1%
  3%
  24%

Q28 Involving you in decisions about your care

  43%
  18%
  3%
  0%
  1%
  8%
  27%

Q29 Treating you with care and concern

  58%
  13%
  1%
  0%
  2%
  1%
  25%

Q30 Did you have confidence and trust in the nurse you saw or spoke to?

  52%
  10%
  2%
  2%
  34%

If you know the name of the nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q31 Understand your health problems?

  76%
  10%
  2%
  0%
  12%

Q32 Cope with your health problems

  77%
  7%
  2%
  0%
  14%

Q33 Keep yourself healthy

  64%
  15%
  1%
  2%
  18%

Q34 Overall, how would you describe your experience at Ashtree Medical Centre?

  52%
  24%
  5%
  5%
  1%
  0%
  13%

Q35 Would you recommend Ashtree Medical Centre to someone who has just moved to your local area?

  71%
  14%
  1%
  2%
  0%
  12%

The Building

Q36 How do you find getting into the building at the surgery?

  80%
  12%
  0%
  0%
  8%

Q37 How clean is the surgery?

  71%
  18%
  0%
  0%
  0%
  11%

Q38 Do you find the information displayed in the waiting area useful?

  40%
  33%
  8%
  2%
  6%
  11%

Q39 Was your privacy respected at the reception desk?

  76%
  6%
  10%
  8%

Q40 Do you think reception / reception area could be improved?

  27%
  61%
  12%

If you have any suggestions on improving the waiting area please put them here:

Q41 Did you know we have a website?

  47%
  24%
  18%
  11%

If you have looked at our website and would like to make some comments, please do so here:

It will help us to understand your answers if you could tell us a little about yourself

Q36 Are you?

  36%
  56%
  8%

Q37 How old are you?

  3%
  23%
  48%
  11%
  7%
  8%

Q38 Do you have a long-standing health condition?

  60%
  26%
  4%
  10%

Q39 What is your ethnic group?

  84%
  2%
  5%
  0%
  1%
  0%
  8%

Q40 Which of the following best describes you?

  34%
  10%
  2%
  12%
  6%
  25%
  0%
  11%

Finally, please add any other comments you would like to make about Ashtree Medical Centre:

Many thanks for taking the time to complete our survey.