The Caxton Surgery

Number of Responses: 472

Your views really matter to us at The Caxton Surgery. We would be grateful if you would help us to help you by completing our annual questionnaire. The doctors want to provide the highest standard of care possible and feedback from this form is essential to help identify areas that you believe may need improvement.

QUESTIONNAIRES NEED TO BE COMPLETED AND RETURNED BY 17th FEBRUARY

DEMOGRAPHICS

It will help us to understand your answers if you can tell us a little bit about yourself: (optional)

Q1. Which category best describes you?

Young Parent  5%

Carer  5%

Employed (full or part time, or self employed)  36%

Unemployed / looking for work  4%

At school or in full time education  2%

Disabled  9%

Housebound  0%

Unable to work due to long term sickness  3%

Looking after home/family  5%

Retired  24%

No response  7%

Q2. Are you?

Male  31%

Female  64%

No response  5%

Q3. How old are you?

Under 16  1%

16 to 30  14%

31 to 45  28%

46 to 60  19%

61 to 75  22%

76 or over  11%

No response  5%

Q4. Do you have a long standing health condition?

Yes  45%

No  47%

No response  8%

Q5. What is your ethnic group?

White  95%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other  0%

No response  5%

OPENING TIMES

Q6. Is the surgery currently open at a time convenient to you?

Yes  93%

No  3%

No response  4%

Q7. Are you aware that we have a nurse available on a Thursday evening and a doctor and nurse available on a Saturday morning for pre-booked appointments?

Yes  43%

No  51%

No response  6%

If the answer to question 6 was no, please comment here:

RECEPTIONISTS

Q8. How helpful do you find the receptionists at the surgery?

Very helpful  64%

Fairly helpful  28%

Not very helpful  2%

Not at all helpful  0%

No response  6%

Q9. How easy is it to get through to someone at the surgery on the telephone?

Very Easy  29%

Fairly Easy  50%

Not Very Easy  13%

Not All Easy  2%

No response  6%

Q10. When you last telephoned the surgery, how long did you wait for a response?

Less then 2 minutes  45%

2-5 minutes  38%

More than 5 minutes  8%

No response  9%

FACILITIES

Q11. How satisfied are you with the entrance and waiting room?

Very Satisfied  40%

Satisfied  46%

Dissatisfied  6%

Very Dissatisfied  1%

No response  7%

Q12. If there was something relatively simple we could implement to improve our facilities or service, what would it be?

Comment

Q13. Is there any health topics you would like to read about on the notice boards?

Comment

APPOINTMENTS

Q14. How easy is it to speak to a doctor or nurse on the telephone?

Very Easy  18%

Fairly Easy  31%

Not Very Easy  11%

Not At All Easy  3%

Have Not Tried  31%

No response  6%

Q15. If you need to see a GP urgently, can you normally get seen on the same day?

Yes  71%

No  17%

No response  12%

If No please state how many days you had to wait

Days

Q16. How important is it to you to be able to book your appointments ahead of time?

Important  71%

Not Important  20%

No response  9%

Q17. How easy is it to book ahead?

Very Easy  37%

Fairly Easy  48%

Not Very Easy  2%

Not At All Easy  1%

Have Not Tried  4%

No response  8%

Q18. Are you aware you can book your appointments on line?

Yes  34%

No  53%

No response  13%

Q19. Which of the following methods would you prefer to use to book appointments?

In Person  15%

By Telephone  59%

Online  8%

No Preference  11%

No response  7%

PATIENT ACCESS

Thinking of times when you want to see a particular doctor

Q20. How quickly do you usually get seen by a doctor of your choice?

Same day or next day  13%

2 – 4 days  39%

5 days or more  30%

Have not tried  12%

No response  6%

Q21. How do you rate this?

Excellent  12%

Very Good  21%

Good  22%

Fair  22%

Poor  7%

Very Poor  0%

No response  16%

Thinking of times when you are willing to see any doctor:

Q22. How quickly do you usually get seen?

Same day or next day  52%

2 – 4 days  33%

5 days or more  4%

Have not tried  3%

No response  8%

Q23. How do you rate this?

Excellent  26%

Very Good  28%

Good  19%

Fair  12%

Poor  1%

Very Poor  0%

No response  14%

Thinking of the most recent consultation with a doctor or nurse:

Q24. Compared to your booked appointment time, when were you called to see the doctor/nurse?

Within 5 minutes  9%

5 – 10 minutes  34%

11 – 20 minutes  29%

21 – 30 minutes  9%

More than 30 minutes  8%

No response  11%

Q25. How do you rate this?

Excellent  11%

Very Good  18%

Good  23%

Fair  25%

Poor  9%

Very Poor  3%

No response  11%

About seeing the doctor of your choice

Q26. Is there a particular GP you usually prefer to see?

Yes  65%

No  29%

No response  6%

Q27. Is this important because of?

Continuity  36%

Feel comfortable with GP  31%

Same sex GP  3%

No response  30%

PATIENT CARE

How would you rate the last Doctor you saw at each of the following:

Q28. Giving you enough time?

Excellent  44%

Very Good  31%

Good  13%

Fair  4%

Poor  0%

Very Poor  0%

No response  8%

Q29. Listening to you?

Excellent  38%

Very Good  34%

Good  14%

Fair  3%

Poor  0%

Very Poor  0%

No response  11%

Q30. Explaining tests and treatments?

Excellent  34%

Very Good  36%

Good  16%

Fair  5%

Poor  0%

Very Poor  0%

No response  9%

Q31. Involving you in decisions about your care?

Excellent  33%

Very Good  33%

Good  16%

Fair  6%

Poor  0%

Very Poor  0%

No response  12%

Q32. Treating you with care and concern?

Excellent  41%

Very Good  30%

Good  15%

Fair  5%

Poor  0%

Very Poor  0%

No response  9%

Q33. Respecting your dignity?

Excellent  45%

Very Good  29%

Good  14%

Fair  2%

Poor  0%

Very Poor  0%

No response  10%

Q34. Did you have confidence and trust in the GP you saw?

Yes, definitely  75%

Yes, to some extent  16%

No, not at all  1%

No response  8%

How would you rate the last nurse you saw at each of the following:

Q35. Giving you enough time?

Excellent  45%

Very Good  29%

Good  15%

Fair  2%

Poor  0%

Very Poor  0%

No response  9%

Q36. Listening to you?

Excellent  39%

Very Good  33%

Good  15%

Fair  2%

Poor  0%

Very Poor  0%

No response  11%

Q37. Explaining tests and treatments?

Excellent  36%

Very Good  36%

Good  14%

Fair  3%

Poor  0%

Very Poor  0%

No response  11%

Q38. Involving you in decisions about your care?

Excellent  35%

Very Good  32%

Good  15%

Fair  4%

Poor  0%

Very Poor  0%

No response  14%

Q39. Treating you with care and concern?

Excellent  39%

Very Good  30%

Good  16%

Fair  2%

Poor  0%

Very Poor  0%

No response  13%

Q40. Respecting your dignity?

Excellent  42%

Very Good  29%

Good  14%

Fair  1%

Poor  0%

Very Poor  0%

No response  14%

Q41. Did you have confidence and trust in the nurse you saw?

Yes, definitely  73%

Yes, to some extent  15%

No, not at all  0%

No response  12%

Thinking about the care you get from both your doctors and nurses overall, how well do they help you to:

Q42. Understand your health problems?

Very Well  76%

Unsure  11%

Not Very Well  1%

Does Not Apply  2%

No response  10%

Q43. Cope with your health problems?

Very Well  69%

Unsure  10%

Not Very Well  3%

Does Not Apply  5%

No response  13%

Q44. Keep yourself healthy?

Very Well  56%

Unsure  13%

Not Very Well  3%

Does Not Apply  6%

No response  22%

GENERAL SERVICE

Q45. Overall, how would you describe your experience of your GP surgery?

Excellent  31%

Very Good  37%

Good  16%

Fair  4%

Poor  1%

Very Poor  0%

No response  11%

Q46. Would you recommend your GP surgery to someone who has just moved to the area?

Yes, definitely  64%

Yes, probably  25%

No, probably not  2%

No, definitely not  1%

No response  8%

THANK YOU