63

Dear Patient,

Many thanks for agreeing to complete these few questions and help us to understand how the practice opening hours and services offered are perceived by our patients.

Q1. How satisfied are you with the opening hours at the surgery ?

  58%
  30%
  4%
  4%
  1%
  0%

Q2. As far as you know is the surgery open...(you may tick one or more)

  26%
  20%
  23%
  7%
  1%

Q3. Would you like the surgery open at additional times?

  63%
  31%
  6%

Q4. Were you aware that the surgery offered a late night surgery on a Monday, especially for patients who cannot attend during normal working hours?

  41%
  58%

Q5. If you have difficulties getting through on the phone, at which time of the day do you experience the greatest problems?

  71%
  12%
  3%

Q6. How well do you know which days of the week your GP is available?

  11%
  30%
  49%
  9%

Q7. How important is it to you that you see a specific GP when coming to this practice?

  4%
  23%
  61%
  9%

Q8. Were you aware you can book to see your doctor up to three months in advance?

  14%
  84%
  2%

Q9. Are you aware that the surgery has a website?

  30%
  69%

Q10. Are you aware that you can e-mail your repeat prescription requests?

  31%
  65%
  4%

Q11. Are you aware that prescriptions take 48 hours (2 working days) to process?

  74%
  23%
  3%

Q12. Can you name any of the services we currently offer at the practice?

  25%
  71%
  4%

Q13. If you answered yes to Q12, can you please name the services which we offer?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  23%
  68%
  9%

What age are you?

  0%
  6%
  30%
  26%
  11%
  14%
  7%
  1%
  0%
  5%

What is the ethnic background with which you most identify?

  41%
  4%
  7%
  4%
  0%
  1%
  1%
  0%
  7%
  6%
  0%
  22%
  7%

How would you describe how often you come to the practice?

  26%
  57%
  15%

Many thanks for taking the time to complete our survey

Kind Regards,

Your Practice Team