Newmarket Road Surgery

Q1. Last time you saw or spoke to a DOCTOR from the surgery how good were they at each of the following?

Giving you enough time

very good  88%

good  9%

neither good nor poor  1%

poor  0%

very poor  0%

doesn't apply  0%

Listening to you

very good  82%

good  16%

neither good nor poor  0%

poor  0%

very poor  0%

doesn't apply  0%

Explaining tests and treatments

very good  72%

good  22%

neither good not poor  0%

poor  0%

very poor  0%

doesn't apply  2%

Involving you in decisions about your care

very good  69%

good  24%

neither good nor poor  3%

poor  0%

very poor  0%

doesn't apply  0%

No response  4%

Treating you with care and concern

very good  82%

good  16%

neither good nor poor  0%

poor  0%

very poor  0%

doesn't apply  0%

Q2. Did you have confidence and trust in the DOCTOR you saw or spoke to?

yes definitely  86%

yes to some extent  10%

no not at all  0%

dont't know/can't say  0%

No response  4%

Q3.Last time you saw or spoke to a NURSE or HEALTHCARE ASSISTANT (HCA) at the surgery how good were they at each of the following?

Giving you enough time

very good  74%

good  14%

neither good not poor  1%

poor  0%

very poor  0%

doesn't apply  0%

No response  11%

Listening to you

very good  66%

good  19%

neither good nor poor  2%

poor  0%

very poor  0%

doesn't apply  2%

No response  11%

Explaining tests and treatments

very good  62%

good  22%

neither good nor poor  1%

poor  0%

very poor  0%

doesn't apply  6%

No response  9%

Involving you in decisions about your care

very good  54%

good  20%

neither good nor poor  0%

poor  0%

very poor  1%

doesn't apply  14%

No response  11%

Treating you with care and concern

very good  73%

good  15%

neither good nor poor  0%

poor  0%

very poor  0%

doesn't apply  1%

No response  11%

Q4. Did you have confidence and trust in the NURSE or HEALTHCARE ASSISTANT you saw or spoke to?

yes definitely  87%

yes to some extent  5%

no not at all  0%

don't know/can't say  0%

No response  8%

Q5.Overall how would you describe your experience at the surgery?

very good  88%

fairly good  7%

neither good nor poor  0%

fairly poor  0%

very poor  0%

No response  5%

Q6. Would you recommend the surgery to someone who had just moved into the area?

yes  94%

not sure  2%

no  0%

don't know  0%

No response  4%

All respones to this survey are anonymous