This questionnaire is designed for issue to patients to assess the service provided.
Please rate each of the following areas
1. Speed at which the telephone was answered initially
2. Speed at which the telephone was answered if call transferred
3. Length of time you had to wait for an appointment
4. Convenience of day and time of your appointment
5. Length of time waiting to check in with reception
6. Length of time waiting to see the doctor or nurse
7. Opportunity of speaking to a doctor or nurse on the telephone when necessary
8. Opportunity of obtaining a home visit when necessary
9. Level of satisfaction with the after hours service
10. Prescription ready on time
11. Prescription correctly issued
12. Handling of any queries
13. Were you told when to contact us for your results?
14. Results available when you contacted us
15. Level of satisfaction with the amount of information provided
16. Level of satisfaction with the manner in which the result was given
17. The information provided by the Reception staff
18. The helpfulness of the Reception staff
19. The information provided by other staff
20. The helpfulness of other staff
21. My overall satisfaction with this Practice
Any further comments
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
How many years have you been attending the practice?
Many thanks for your time in answering the questions on this survey.