The Health Centre & Heaton Avenue Surgery

Number of Responses: 17

Question 1. Have you visited the practice in the last six months?

Yes  94%

No  5%

Question 2. How quickly were you seen?

Same Day  29%

Next day  5%

Three days  29%

Five days  11%

More than five days  5%

Not Applicable  17%

Question 3. In the past six months how easy have you found contacting the surgery by telephone?

Very Satisfied  52%

Fairly Satisfied  29%

Satisfied  11%

Fairly Dissatisfied  5%

Very Dissatisfied  0%

Not applicable  0%

If you do have difficulty getting through on the telephone, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 4. In the past six months how easy have you found speaking to a Doctor on the telephone?

Very Satisfied  11%

Fairly Satisfied  5%

Satisfied  5%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  76%

If you have had difficulty speaking to a Doctor, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 5. In the past six months how easy have you found speaking to a Practice Nurse on the telephone?

Very Satisfied  23%

Fairly Satisfied  0%

Satisfied  5%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  70%

If you have had difficulty speaking to a Practice Nurse, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 6. In the past six months how easy have you found obtaining test results on the telephone?

Very Satisfied  0%

Fairly Satisfied  29%

Satisfied  11%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  58%

If you have had difficulty obtaining test results on the phone, at which time of the day do you experience the greatest problem?

How do you think we can improve on this?

Question 7. When you last requested to see a Doctor were you seen.

The same day  17%

Within 24 hours  11%

Within 48 hours  23%

Other  29%

NO Appointments available for my Doctor  5%

Appointment times available were not convenient  5%

Other  5%

How do you think we can improve on this?

Question 8. How helpful do you find the receptionists at the surgery?

Very Helpful  76%

Fairly Helpful  11%

Helpful  5%

Not very helpful  0%

No response  8%

How do you think we can improve on this?

Question 9. The last time you saw the Doctor how long after your appointment time did you have to wait to be seen?

Before time  0%

On time  0%

Under 5 minutes  0%

Between 5 to 10 minutes  17%

Between 10 to 15 minutes  17%

More than 15 minutes.  64%

How do you think we can improve on this?

Question 10. How satisfied are you with the opening hours for the surgery?

Very Satisfied  58%

Fairly Satisfied  11%

Satisfied  29%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  0%

How do you think we can improve on this?

Question 11. On your last visit with the Doctor were you given enough time to discuss your medical need?

Yes  100%

No  0%

Question 12. Please answer the following questions based on your last visit to the Doctor.

Question A. Did the Doctor ask about your symptons?

Yes  100%

No  0%

Question B. Did the Doctor listen to what you had to say?

Yes  94%

No  5%

Question C. Did the Doctor involve you in the decision about your care?

Yes  70%

No  29%

Question D. Did the Doctor explain tests and treaments, and check your understanding of them?

Yes  58%

No  41%

Question E. Do you think the Doctor was taking your problems seriously?

Yes  88%

No  11%

Question F. Did you have confidence and trust in the Doctor you saw?

Yes  94%

No  0%

No response  6%

If you have answered No to any of these questions please give details below.

Question 13. The last time you saw a Practice Nurse at the surgery, how good did you find the practice nurse at the following?

Question A. Were you given enough time to discuss your medical need?

Yes  88%

No  5%

No response  7%

Question B. Did the Prctice Nurse listen to what you had to say?

Yes  88%

No  5%

No response  7%

Question C. Did the Practice Nurse explain tests, treaments and check your understanding of them?

Yes  76%

No  11%

No response  13%

Question D. Do you think the Practice Nurse was taking your problems seriously?

Yes  82%

No  5%

No response  13%

Question E. Did you have confidence and trust in the Practice Nurse you saw?

Yes  82%

No  5%

No response  13%

If you have answered No to any of these questions please give details below.

Question 14. In general, how satisfied are you with the care you get at the surgery?

Very Satisfied  52%

Fairly Satisfied  41%

Satisfied  5%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  0%

Question 15. How would you describe the overall cleaniness of the surgery premises?

Very Satisfied  58%

Fairly Satisfied  29%

Satisfied  11%

Fairly Dissatisfied  0%

Very Dissatisfied  0%

Not applicable  0%

Please comment

Question 16. If you use your own transport to travel to the surgery how easy is it to park?

Very Satisfied  35%

Fairly Satisfied  17%

Satisfied  17%

Fairly Dissatisfied  11%

Very Dissatisfied  5%

Not applicable  11%

Please comment

Question 17. Please answer the following questions about yourself.

Gender

Male  35%

Female  64%

Other  0%

Age

Under 18 years  0%

18 -24 years  5%

25 -34 Years  0%

35 - 44 years  35%

45 - 54 years  5%

55 - 64 years  41%

65 - 74 years  11%

75 - 84 years  0%

85 years and over  0%

White

English  88%

Welsh  0%

Scottish  0%

Northern Irish  0%

British  5%

No response  7%

Mixed/multiple ethnic Group;

Asian or Asian British

Black/African/Caribbean/BlackBritish

Carribean  0%

African  5%

Any other Black/African/Caribbean background  0%

No response  95%

Which of these best describes what you are doing at present? If more than one of these applies to you please tick the main one only.

Full Time Employment (30 Hours or more per week)  35%

Part-time Work (under 30 Hrs per week)  17%

Full Time Education (school,college,university)  5%

Unemployed  11%

Permantly sick or disabled  5%

Fully Retired from work  5%

Full time Carer  11%

Looking after the home  0%

Other  5%

Thank you for completing this survey your comments are very important to us. Please use the space below for any comments or suggestions on how we can improve your experience at the surgery.