509
About You
Which surgery do you usually attend?
What is your gender?
What is your age range?
How often do you visit the practice to consult a clinician?
What is the ethnic background with which you most identify?
Clinical Survey
Do you know about the roles of the following different members of the team?
GP:
Advanced Clinical Practitioner:
Practice nurse:
Health Care Assistant:
Are you aware on which days of the week your preferred clinician is available?
Are you aware that you do not always need to see a GP?
Are you aware that the time allocated for a routine appointment with a GP, Advanced Clinical Practitioner or nurse is 10 minutes?
Did the clinician treat you with courtesy and respect?
Did you feel able to ask questions?
Did the clinician understand enough about your condition and treatment?
Did you understand any explanation or advice that the clinician gave you?
Did you feel involved with decisions about your care?
Did you know that when they are on duty clinicians may offer a number of telephone consultations?
Have you had a telephone consultation?
Was your problem appropriately dealt with over the telephone?
When you have consulted with a clinician in surgery or over the telephone did they listen to what you had to say?
Overall, are you satisfied with the level of clinical care provided to you?
Does the surgery cover the range of health services that you require?
Overall comments about clinical care
Thank you for responding. In the near future a summary of our findings will be displayed in our waiting rooms and on our website www.wellsidemedicalcentre.co.uk