117

Appointments

Q1. When did you last see a Doctor at the GP Surgery?

  60%
  15%
  18%
  4%

Q2. If you haven't seen a doctor in the past 6 months, why is that? Please tick all that apply

  17%
  5%
  3%
  0%
  9%

Q3. How do you normally book your appointments to see a doctor or nurse at the surgery. Please tick all that apply.

  22%
  88%
  0%
  0%
  2%
  0%

Q4. Which of the following methods would you prefer to use to book an appointment at the Surgery

  18%
  72%
  2%
  42%
  5%
  3%

Q5. How easy is it for you to get an appointment with a doctor or practice nurse at the surgery

  1%
  19%
  36%
  29%
  9%
  1%

Q7. Would you like to be reminded about your appointment? How?

  66%
  19%
  10%

TELEPHONE ACCESS

Q8. In the past 6 months how easy have you found the following? Please put a tick in one box for each row

Getting through on the phone

  4%
  13%
  36%
  26%
  16%
  0%

Speaking to a Nurse on the phone

  78%
  5%
  5%
  2%
  0%
  4%
  6%

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Obtaining test results by phone

  48%
  17%
  17%
  5%
  0%
  4%
  9%

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Q9. Have you ever had a telephone consultation with a doctor

  54%
  37%
  9%

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Q13. Was the consultation for?

  18%
  10%
  10%
  7%
  7%
  48%

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Q14. Was the GP able to deal with your problem by phone?

  57%
  1%
  42%

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Q15. Would you use a telephone consultation again?

  57%
  1%
  42%

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BOOKING AHEAD

Q16. In the past 6 months, have you tried to book ahead for an appointment with a DR? By 'booking ahead' we mean booking an appointment more than two weekdays in advance?

  58%
  36%
  3%
  3%

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Q17. Last time you tried, were you able to get an appointment with a Dr more than 2 weekdays in advance?

  41%
  38%
  12%
  9%

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Q 18 How far ahead would you like to be able to book a non urgent appointment?

  52%
  36%
  4%
  2%
  6%

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THE PRACTICE ENVIROMENT

(referring to the new surgery only)

Q 19. Have you been to the new surgery?

  82%
  11%
  7%

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Q 20. How easy do you find getting into the building at the surgery?

  67%
  18%
  0%
  0%
  15%

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Q21. How clean is the GP surgery?

  70%
  14%
  0%
  0%
  1%
  15%

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Q22. In the Reception Area, can other patients overhear what you say to the Receptionist?

  48%
  17%
  10%
  11%
  14%

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Q23. In your opinion how easy or difficult would it be for people with disabilities to move around your GP surgery? (tick one box only)

  27%
  37%
  8%
  1%
  11%
  16%

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OVERALL SATISFACTION

Q24.The next questions are about the things which may or may not happen when you contact the surgery or see a GP. When answering, please think about the GP you see most often. For each question, please put a tick in the box which shows how often it happens. please answer all questions by ticking one box on each line

Does your GP take your opinions seriously?

  59%
  24%
  5%
  1%
  6%
  5%

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Are you able to get a seat in the waiting room at your GP surgery?

  86%
  5%
  0%
  0%
  5%
  4%

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Does your GP listen to you no matter how busy they are?

  59%
  27%
  4%
  0%
  5%
  5%

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Does your GP know what treatment is best for you?

  42%
  38%
  8%
  0%
  7%
  5%

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Does your GP treat you with courtesy and respect?

  83%
  11%
  1%
  0%
  1%
  4%

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Are the Receptionists as helpful as you think they should be?

  37%
  29%
  16%
  6%
  4%
  8%

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Does your Gp make the right diagnosis (in your opinion)?

  38%
  43%
  5%
  0%
  8%
  6%

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Does your GP treat you as you would wish when giving you a physical examination?

  74%
  11%
  1%
  0%
  8%
  6%

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Q25. In general, how satisfied are you with the care you get at the Surgery?

  63%
  30%
  1%
  1%
  0%
  5%

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Q26. Would you recommend the surgery to someone who has just moved to your local area?

  79%
  11%
  0%
  2%
  1%
  1%
  6%

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CARE FOR LONG TERM CONDITIONS

Q27. Do you (or any one that you care for) have any long-standing health problem, disability or infirmity? Please include anything causing trouble over a period of time?

  47%
  40%
  6%
  7%

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Q28. Have you had a discussion in the past 12 months with a District Nurse about how best to deal with your health problems?

  14%
  37%
  49%

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Q29.In these discussions.....

Did the district nurse take notice of your views about how to deal with your problem?

  8%
  1%
  0%
  5%
  86%

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Did the district nurse give you information about the things you might do to deal with your health problem?

  8%
  0%
  0%
  5%
  87%

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Did you and the district nurse agree how best to manage your health problem?

  7%
  0%
  0%
  5%
  88%

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Did the district nurse give you a written document about the discussions you had about managing your health problems?

  4%
  3%
  0%
  6%
  87%

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Would you have liked a written plan summarising your discussion with the district nurse?

  5%
  2%
  0%
  5%
  88%

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Did the district nurse ever mention that you had something called a care plan?

  1%
  6%
  5%
  88%

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Q30. How easy is it for you to get an appointment with a District Nurse at Home?

  14%
  86%

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  2%
  98%

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  0%
  100%

[OR ]Not very

  1%
  99%

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  3%
  97%

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FINALLY - INFORMATION ABOUT YOU

Q31.Are you

  41%
  52%
  7%

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Q32.How old are you?

  1%
  7%
  17%
  19%
  17%
  17%
  9%
  3%
  0%
  10%

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Q33. Which of these best describes what you are doing at present? If more than one of these applies to you,tick the main one only

  34%
  16%
  4%
  1%
  8%
  16%
  9%
  5%
  7%

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Q34. In general, how long does your journey take from home to work (door to door)?

  43%
  10%
  3%
  10%
  34%

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Q35. If you need to see a doctor at your GP surgery or health centre during you typical working hours, can you take time away from work to do this?

  47%
  16%
  37%

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Q36. In general, would you say that your health is...

  4%
  21%
  35%
  27%
  6%
  7%

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Q37. Do you have any of the following conditions? Please include problems due to old age. Please tick all the boxes that apply to you.

  5%
  0%
  13%
  5%
  7%
  28%
  30%

Q38. Are you a deaf person who uses sign language.

  0%
  90%
  10%

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Q39. Are you a parent or a legal guardian of any children aged under 16 years

  38%
  52%
  10%

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Q40. Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability?

  22%
  70%
  8%

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The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

Q41. What is your ethnic group? (Choose one section from A to E below, then select the appropriate option to indicate your ethnic group)

A. White

  58%
  5%
  0%
  37%

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B. Mixed

  2%
  0%
  0%
  0%
  98%

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C. Asian or Asian British

  16%
  7%
  2%
  1%
  74%

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D. Black or Black British

  0%
  0%
  0%
  100%

E. Chinese or other ethnic group

  0%
  0%
  100%

Q42. Which of the following best describes how you think of yourself?

  67%
  0%
  0%
  2%
  10%
  21%

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Q43. Which of the following best describes your religion?

  14%
  0%
  30%
  15%
  3%
  4%
  0%
  7%
  7%
  0%
  5%
  15%

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OTHER COMMENTS

If there is anything else you would like to tell us about your experience in or at the practice please do so here

Was there anything particularly good about your practice Visit?

Was there anything that could be improved?

Any other comments/