237

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our surgery/services can be improved, if at all.

Please return by Friday February 10th

Please answer all of the questions and click send when you are done.

Q1 How easy have you found getting through to the practice on the phone?

  22%
  51%
  16%
  2%
  5%

Q2 How have you found getting test results on the phone?

  15%
  35%
  6%
  0%
  40%

Q3 how satisfied are you with the opening hours?

  18%
  66%
  9%
  1%
  3%

Q4 were you able to to access an appointment on the same day if required?

  42%
  31%
  22%

Q5 how satisfied are you with the level of care provided by our doctors and nurses?

  52%
  42%
  2%
  0%
  0%

Q6 how satisifed are you that your appointment time is long enough to provide sufficient time to fully discuss your condition?

  38%
  54%
  4%
  0%
  0%

Q7 how helpful do you find the reception staff?

  49%
  38%
  5%
  5%

Q8 if you have a hearing impairment, would an induction loop system be of use?

  4%
  9%
  79%

Q9 do you have any suggestions for any areas for inclusion in the next survey?

Q10 if you could suggest something relatively simple to improve our services, what would it be?

Q11 in the past 12 months have you used any of the listed services below instead of contacting the surgery during our opening hours?

  11%
  10%
  5%

if yes, why did you use that service instead of contacting the practcie?

Q12 Please add any further comments you wish to make

To help us analyse your answers please tell us a few things about yourself.

Are you male or female?

  35%
  62%

What age are you?

  1%
  6%
  12%
  14%
  16%
  19%
  21%
  5%
  0%

what is the ethnic background with which you most identify?

  94%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%

How would you describe how often you come to the practice?

  28%
  51%
  19%

Many thanks for your time in answering the questions in this survey