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Dear Patient,

Many thanks for agreeing to take this short survey. The results of our first survey showed that the majority of patients want to help our practice understand how our appointment system can be improved, if at all. Please complete the survey by 20 February 2012 .

Please answer all of the questions and click Send when you are done.

Q1: Overall, how would you rate the availability of appointments at this practice?

  19%
  39%
  23%
  11%
  4%
  1%
  0%
  3%

Thinking of the last few times you visited the surgery:

Q2: How easy was it to get an appointment for the time you wanted?

  35%
  48%
  15%
  2%

Q3: Were you able to see the GP/Nurse you wanted to see?

  61%
  14%
  20%
  5%

Q4: If you were unable to see the GP/Nurse you wanted to see, who was this?

In general when making appointments:

Q5: If you need to see any GP urgently, can you normally get seen on the same day?

  65%
  9%
  23%
  3%

Q6: How important is it to you that you see a specific GP when coming to this practice?

  38%
  41%
  18%
  3%

Q7: How important is it to you to be able to book appointments ahead of time?

  81%
  15%
  4%

Q8: How easy is it to book ahead?

  24%
  46%
  14%
  4%
  1%
  7%
  4%

Q90: What do you understand by 'book ahead' - do you mean?

  10%
  31%
  33%
  21%
  5%

Q10: How easy is it to get through to someone at this practice on the phone?

  19%
  51%
  13%
  3%
  0%
  8%
  6%

Q11: How easy is it to use the online services?

  31%
  13%
  1%
  0%
  3%
  46%
  6%

Q12: How easy is it to speak to a doctor or nurse on the phone?

  7%
  20%
  7%
  2%
  17%
  41%
  6%

Q13: How helpful do you find the receptionists at the practice?

  62%
  29%
  2%
  1%
  0%
  6%

Q14: Is there any particular type of appointment that you find difficult to book?

Q15: How do you normally book your appointments? Please tick all boxes that apply.

  34%
  68%
  34%
  0%

Q16: Which of the following methods would you prefer to use to book appointments? Please tick all boxes that apply.

  38%
  63%
  52%
  1%

Finally:

Is there anything else you would like to say about our appointments system?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  33%
  62%
  5%

What age are you?

  0%
  4%
  7%
  14%
  17%
  17%
  22%
  10%
  2%
  7%

What is the ethnic background with which you most identify?

  93%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  6%

How would you describe how often you come to the practice?

  30%
  55%
  11%
  4%

Many thanks for your time in answering the questions on this survey.