Wealden Ridge Medical Partnership

Number of Responses: 9

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our services can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  33%

Fairly easy  66%

Very easy  0%

Q2: Were you able to see the GP you wanted to see?

No  11%

Did not want specific GP  11%

Yes  77%

Q3: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  44%

Fairly easy  55%

Very easy  0%

Q4: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  0%

Not at all important  0%

Fairly important  44%

Very important  55%

Q5: How well do you know which days of the week your GP is available?

Very well  11%

Quite well  11%

Not at all well  66%

Not very well  11%

Q6: How satisfied are you with the opening hours at the surgery ?

Very  33%

Fairly  44%

Neither satisfied nor dissatisfied  22%

Quite dissatisfied  0%

Very dissatisfied  0%

Don’t know opening hours  0%

Q7: As far as you know is the surgery open...

Q8: Would you like the surgery open at additional times?

Yes  44%

No  55%

If Yes what times would you like to see the practice open?

Q9: How easy is it to get through to someone at your GP practice on the phone?

Very easy  0%

Fairly easy  44%

Not very easy  33%

Not at all easy  22%

Don’t know  0%

Haven’t tried  0%

Q10: How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy  11%

Fairly easy  11%

Not very easy  33%

Not at all easy  22%

Don’t know  0%

Haven’t tried  22%

Q11: If you need to see a GP urgently, can you normally get seen on the same day?

Yes  66%

No  22%

Don’t know / never needed to  11%

Q12: How important is it to you to be able to book appointments ahead of time in your practice?

Important  77%

Not important  22%

Q13: How easy is it to book ahead in your practice?

Very easy  0%

Fairly easy  66%

Not very easy  33%

Not at all easy  0%

Don’t know  0%

Haven’t tried  0%

Q14: How do you normally book your appointments at your practice? Please tick all boxes that apply.

Q15: Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

Thinking of times when you want to see a particular doctor:

Q16: How quickly do you usually get seen?

Same day or next day  33%

2-4 days  33%

5 days or more  22%

I don’t usually need to be seen quickly  11%

Don’t know, never tried  0%

Q17: How do you rate this?

Excellent  11%

Very good  22%

Good  0%

Fair  33%

Poor  22%

Very poor  0%

Does not apply  11%

Thinking of times when you are willing to see any doctor:

Q18: How quickly do you usually get seen?

Same day or next day  77%

2-4 days  11%

5 days or more  0%

I don’t usually need to be seen quickly  11%

Don’t know, never tried  0%

Q19: How do you rate this?

Excellent  22%

Very good  33%

Good  11%

Fair  22%

Poor  0%

Very poor  0%

Does not apply  11%

Q20: Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  33%

Yes, probably  44%

No, probably not  11%

No, definitely not  11%

Don’t know  0%

Q21: We would like to offer support to our patients, which of the following services do you think you would be beneficial:

It will help us to understand your answers if you could tell us a little about yourself

Q22 Are you?

Male  55%

Female  44%

Q23 How old are you?

Under 16  0%

16 to 44  11%

45 to 64  33%

65 to 74  33%

75 or over  22%

Q24 Do you have a long-standing health condition?

Yes  55%

No  44%

Don’t know / can’t say  0%

Q25 What is your ethnic group?

White  100%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  0%

Q26 Which of the following best describes you?

Employed (full or part time, including self-employed)  55%

Unemployed / looking for work  0%

At school or in full time education  0%

Unable to work due to long term sickness  0%

Looking after your home/family  0%

Retired from paid work  44%

Other  0%

Finally, please add any other comments you would like to make about your GP practice:

Many thanks for your time in answering the questions on this survey.