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Have your say
Thank you for agreeing to help us assess the service we provide at Sutton Valence Surgery. We want to provide the highest standard of care, so feedback from this survey will help us identify areas for improvement. We will publish the results on the practice website and an action plan will be developed based on the feedback we receive. Please complete the survey by 29th February 2012.
Opening Times
1. How satisfied are you with the opening hours at the surgery?
2. Did you know that we have two "Extended Hours" sessions outside normal surgery hours.
3. Would you like to see more sessions outside normal hours (bear in mind that with a reduction in resources, new hours may necessitate losing some existing service)
4. If you would like extra sessions, what would be the ideal time or day?
Reception
5. How helpful do you find the receptionists at the surgery?
6. How easy is it to get through to the surgery on the telephone?
7. How easy is it to speak to a doctor or nurse on the phone?
Dispensary
8. Did you know you can order repeat medication online?
9. If you have regular repeat medication how do you arrange your monthly order?
10. How helpful do you find the dispensers at the surgery?
Appointments
11. If you need to see a GP fairly quickly, can you normally be seen on the same day?
12. How easy is it to book ahead?
13. How do you normally book your appointments?
14. Which of the following methods would you prefer to use to book appointments?
Thinking of the last time you tried to get an appointment.
15. How easy was it to get an appointment (with any clinician) for the time you wanted?
16. How easy was it to get an appointment with the person you wanted to see?
17. Were you able to see the person you wanted to see? (even if not at your preferred time)
18. How important is it for you to see a specific GP when coming to the practice?
19. How long did you wait for your consultation to start?
20. How do you rate this?
About seeing the doctor of your choice
21. Is there a particular GP you prefer to see or speak to?
22. How often do you see or speak to the GP you prefer
Thinking of the times you are willing to see any doctor (or Nurse Practitioner)
23. How quickly do you usually get seen?
24. How do you rate this?
25. How good was the last GP (or Nurse Practitioner) you saw, at each of the following (if you haven't seen a GP (orNP) in the last 6 months, please skip to Question 27)
a. Giving you enough time
b. Listening to you
c. Explaining tests and treatments
d. Involving you in decisions about your care
e. Treating you with care and concern
f. Taking your problems seriously
26. Did you have confidence and trust in the GP (or Nurse practitioner) you saw or spoke to
If you know the name of the GP (or NP) you last saw, please write it here.
27. How good was the last nurse you saw at the practice (if you haven't seen a nurse in the last 6 months please skip to Question 29)
a. Giving you enough time
b. Listening to you
c. Explaining tests and treatments
d. Involving you in decisions about your care
e. Treating you with care and concern
f. Taking your problems seriously
28. Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here
29. Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to
a. understand your health problems
b. cope with your health problems
c. keep yourself healthy
30. Overall, how would you describe your experience of your GP surgery
31. Would you recommend your GP surgery to someone who has just moved to the local area?
32. Is there anything particularly good, or something that you wouldn't want changed at your surgery?
Planning Your Care
33. Do you have a longstanding health condition?
If you answered No or Don't know to the last question please move on to Question 38.
34. Have you had a discussion in the past 12 months with a GP, Nurse Practitioner or nurse about how best to deal with your health problems?
35. In these discussions....
a. did the Dr or Nurse take notice of your views about how to deal with your health problem?
b. Did the Dr or Nurse give you information about the things you wanted to discuss
c. Did you and the Dr or Nurse agree how best to manage your health problem?
d. Did the Dr or Nurse give you a patient leaflet about managing your health problem?
36. Do you think having these discussion with your Dr or Nurse has helped improve how you manage your health problems?
37. In the past 6 months have you had enough support from local services or organisations to help you manage your long term health conditions?
Other Health Services
38. Which of the following do you use to find out information about the surgery?Tick all that apply
39. In the last 12 months have you used any of the health services below instead of using similar services which might be available at your surgery. Tick all that apply
Building
40. How easy do you find getting into the building and moving around the surgery?
41. How clean is the surgery?
42. How did you find the amount and quality of information available in the waiting room?
43. Are there any improvements you would like the practice to consider?
About you
It will help us to understand your answers if you could tell us a little about yourself
44. Are you
45. How old are you
46. Do you know that we have an e-Patient Participation Groups which all patients are eligible to join (via this website)
47. Which of the following best describes you?
48. Finally please add any further comments or suggestions you would like to make about your surgery.
Many thanks for taking the time to complete this survey. Your comments are greatly appreciated. We will be formulating an action plan which will be published on this website before 31st March 2012.