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We would be grateful if you would complete this survey about the GP surgery. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.


First impressions


Q1 Please think about the times you have phoned the GP surgery in the past 6 months - how easy have you found the following?

Getting through on the phone -

  0%
  9%
  64%
  22%
  3%
  0%

Results chart

Speaking to a doctor on the phone -

  45%
  25%
  19%
  9%
  0%
  0%

Results chart

Speaking to a nurse on the phone -

  38%
  29%
  22%
  6%
  3%
  0%

Results chart

Getting test results on the phone -

  41%
  22%
  22%
  9%
  0%
  0%
  6%

Results chart


Q2 In the last 6 months have you been satisfied with the service you received from the receptionist?

  51%
  35%
  6%
  0%
  0%
  0%
  8%

Results chart


Seeing a doctor


Q3 When you need to see a GP urgently (within 48 hours) are you normally seen within this time?

  74%
  12%
  12%

Results chart


Q4 How easy is it for you to book an appointment more than 2 full days in advance?

  25%
  35%
  16%
  6%
  9%
  6%

Results chart


Q5 How satisfied are you with the hours that the GP surgery is open?

  51%
  35%
  3%
  3%
  6%
  0%

Results chart


Q6 How satisfied were you with the service you received from the doctor/nurse at your last consultation?

  74%
  22%
  0%
  3%
  0%
  0%

Results chart


Q7 Concerning your last consultation, how do you rate ...

The time allowed for your consultation -

  67%
  25%
  3%
  3%
  0%
  0%

Results chart

How well you were listened to -

  61%
  29%
  9%
  0%
  0%
  0%

Results chart

Explanation of tests and treatments -

  41%
  32%
  6%
  3%
  0%
  16%

Results chart

Involving you in decisions made -

  38%
  41%
  6%
  3%
  0%
  6%
  6%

Results chart

Trust and confidence in the care you were given -

  58%
  35%
  3%
  0%
  0%
  3%

Results chart


Wider considerations of the service


Q8 Do you find the service you receive from the prescription staff is of the quality you would expect?

  45%
  25%
  12%
  3%
  0%
  12%

Results chart


Q9 Do you find the surgery clean and in good repair?

  87%
  9%
  3%
  0%
  0%

Results chart


Your overall satisfaction


Q10 In general, how satisfied are you with the care you get at the GP surgery?

  61%
  35%
  0%
  3%
  0%

Results chart


Q11 Would you recommend the surgery to someone who has just moved to your local area?

  74%
  19%
  6%
  0%
  0%
  0%

Results chart


About you


Q12 Are you male or female?

  29%
  70%
  0%

Results chart


Q13 Your age

  0%
  3%
  12%
  19%
  29%
  12%
  19%
  3%
  0%

Results chart


Q14 Do you have a disability and/or a long-term health condition? (Tick all that apply)

  9%
  48%
  16%
  22%
  19%


Q15 What is your ethnic group?

  100%
  0%
  0%
  0%
  0%
  0%

Results chart


Q16 Which of the following best describes you?

  64%
  0%
  0%
  6%
  0%
  29%
  0%

Results chart


Finally, please add any other comments you would like to make about your GP practice:


Thank you