Lisle Court Medical Centre

Number of Responses: 102

A. Opening Hours

Q1. How satisfied are you with the opening hours at the surgery

Very  48%

Fairly  36%

Neither satisfied nor dissatisfied  8%

Quite dissatisfied  0%

Very dissatisfied  0%

Don’t know opening hours  4%

Q2. As far as you know is the surgery open

Before 8am

Yes  13%

No  53%

Sometimes  0%

Don't Know  21%

No response  13%

At lunchtime

Yes  14%

No  44%

Sometimes  3%

Don't Know  16%

No response  23%

After 6.30pm

Yes  18%

No  15%

Sometimes  23%

Don't Know  18%

No response  26%

On Saturdays

Yes  24%

No  13%

Sometimes  24%

Don't Know  18%

No response  21%

On Sundays

Yes  1%

No  54%

Sometimes  0%

Don't Know  14%

No response  31%

Q3. Would you like the surgery open at additional times

Yes (go to question 4)  50%

No (go to question 5)  41%

No response  9%

Q4. When would you like the surgery open

B. Appointments at your GP Surgery

Q5. When did you last see a doctor at the GP Surgery

In the past 3 months  79%

Between 3 and 6 months ago  8%

More than 6 months ago  9%

I have never been seen at my present GP  1%

Q6. How do you normally book your appointments to see a doctor or nurse at the Surgery Please tick all that apply

Q7. Which of the following methods would you prefer to use to book an appointment at the Surgery Please tick all that apply

C. Getting through on the phone

Q8. In the past 6 months how easy have you found the following

Getting through on the phone

Haven't Tried  5%

Very Easy  25%

Fairly Easy  39%

Not Very Easy  20%

Not At All Easy  3%

Don't Know  0%

No response  8%

Speaking to a doctor on the phone

Haven't Tried  33%

Very Easy  9%

Fairly Easy  6%

Not Very Easy  9%

Not At All Easy  3%

Don't Know  16%

No response  24%

Speaking to a nurse on the phone

Haven't Tried  39%

Very Easy  6%

Fairly Easy  4%

Not Very Easy  1%

Not At All Easy  4%

Don't Know  20%

No response  26%

Obtaining test results by phone

Haven't Tried  30%

Very Easy  16%

Fairly Easy  15%

Not Very Easy  1%

Not At All Easy  4%

Don't Know  12%

No response  22%

D. Availability of appointments/Seeing a doctor

Q9. In the past 6 months have you tried to see a doctor fairly quickly By fairly quickly we mean on the same day or in the next two working days that the surgery was open.

Yes  74%

No  23%

Can't Remember  0%

No response  3%

Q10. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the Surgery was open .

Yes (Go to question 12)  63%

No (Go to Question 11)  21%

Can’t remember  6%

No response  10%

Q11. If you weren’t able to be seen during the next 2 working days that the surgery was open, why was that Please tick all that apply

Q12. In the past 6 months, have you tried to book ahead for an appointment with a doctor By ‘booking ahead’ we mean booking an appointment more than two working days in advance.

Yes  66%

No  28%

Can't Remember  0%

No response  6%

Q13. Last time you tried, were you able to get an appointment with a doctor more than 2 working days in advance

Yes  65%

No  21%

Can't Remember  7%

No response  7%

E. Seeing the doctor you prefer

Q14. Is there a particular doctor you prefer to see at the GP Surgery

Yes (go to question 15)  63%

No (go to question 16)  28%

No response  9%

Q15. How often do you see the doctor you prefer

Always or most of the time  27%

A lot of the time  14%

Some of the time  21%

Never or almost never  6%

Don’t mind which GP Surgery I see  9%

No response  23%

F. Speaking to a doctor on the telephone

Q16. Would you be happy to speak to a doctor on the telephone to discuss your health issues rather than having a face to face appointment

Yes  54%

No  42%

No response  4%

Q17. Would you be happy to speak to a doctor on the telephone to discuss any blood test results rather than having a face to face appointment

Yes  73%

No  21%

No response  6%

Q18. Would you be happy to speak to a doctor on the telephone to discuss your repeat medication rather than having a face to face appointment

Yes  79%

No  16%

No response  5%

G. Arriving for your appointment

Q19. How easy do you find getting into the building at the surgery

Very easy  78%

Fairly easy  17%

Not very easy  0%

Not at all easy  0%

No response  5%

Q20. How clean is the GP surgery

Very clean  71%

Fairly clean  25%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

No response  4%

Q21. In the reception Area, can other patients overhear what you say to the receptionist

Yes, but don’t mind  67%

Yes and am not happy about it  22%

No, other patients can’t overhear  3%

Don’t know  2%

No response  6%

Q22. How helpful do you find the receptionists at the Surgery

Very  63%

Fairly  32%

Not very  0%

Not at all  0%

No response  5%

H. Waiting Time - doctor

Q23. When seeing a doctor, how long after your appointment time do you normally wait to be seen

I am normally seen on time  8%

Less than 5 minutes  6%

5 to 15 minutes  43%

15-30 minutes  30%

More than 30 minutes  6%

Can’t remember  0%

No response  7%

Q24. How do you feel about how long you normally have to wait to see the doctor

I don’t normally have to wait long  49%

I have to wait a bit too long  29%

I have to wait far too long  9%

No opinion/doesn’t apply  8%

No response  5%

I. Seeing a doctor at the GP Surgery

Q25. The last time you saw a doctor at the surgery how good was the doctor at each of the following

Giving you enough time

Very Good  61%

Good  27%

Neither Good Nor Poor  2%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  10%

Asking about your symptoms

Very Good  54%

Good  32%

Neither Good Nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  11%

Listening

Very Good  61%

Good  25%

Neither Good Nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  11%

Explaining tests and treatments

Very Good  50%

Good  31%

Neither Good Nor Poor  5%

Poor  0%

Very Poor  0%

Doesn't Apply  4%

No response  10%

Involving you in decisions about your care

Very Good  48%

Good  34%

Neither Good Nor Poor  5%

Poor  0%

Very Poor  0%

Doesn't Apply  2%

No response  11%

Treating you with care and concern

Very Good  51%

Good  32%

Neither Good Nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  1%

No response  13%

Taking your problems seriously

Very Good  55%

Good  27%

Neither Good Nor Poor  4%

Poor  1%

Very Poor  0%

Doesn't Apply  0%

No response  13%

Q26. Did you have confidence and trust in the doctor you saw

Yes, definitely  76%

Yes, to some extent  16%

No, not at all  0%

Don’t know/can’t say  1%

No response  7%

Q27. Who was the last doctor you saw at the surgery

Dr Nigel Madagan  30%

Dr Angela Brady  20%

Dr Tumpa Banerjee  14%

Dr Neil Johnson  13%

Locum doctor  4%

Don’t know/Not willing to say  10%

No response  9%

J. Seeing a practice nurse at the GP Surgery

Q28. How easy is it for you to get an appointment with a practice nurse at the surgery

Haven’t tried  16%

Very  37%

Fairly  38%

Not very  4%

Not at all  0%

Don’t know  0%

No response  5%

Q29. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following

Giving you enough time

Very Good  65%

Good  17%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  7%

No response  11%

Asking about your symptoms

Very Good  54%

Good  19%

Neither Good Nor Poor  2%

Poor  0%

Very Poor  0%

Doesn't Apply  8%

No response  17%

Listening

Very Good  59%

Good  19%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  6%

No response  16%

Explaining tests and treatments

Very Good  54%

Good  19%

Neither Good Nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  7%

No response  17%

Involving you in decisions about your care

Very Good  52%

Good  21%

Neither Good Nor Poor  1%

Poor  0%

Very Poor  0%

Doesn't Apply  7%

No response  19%

Treating you with care and concern

Very Good  59%

Good  18%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  6%

No response  17%

Taking your problems seriously

Very Good  59%

Good  17%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  7%

No response  17%

Q30. Who was the last practice nurse you saw at the surgery

Nurse Helen Wylie  24%

Nurse Alice Laker  23%

Nurse Vivien Fairclough  12%

Locum nurse  0%

Don’t know/Not willing to say  26%

No response  15%

K. Prescriptions/Medications

Q31. How easy is it for you to get a repeat prescription

Haven’t tried  14%

Very  56%

Fairly  15%

Not very  2%

Not at all  0%

Don’t know  1%

My Chemist orders for me  3%

No response  9%

Q32. How much repeat medication do you like to keep in stock

None  7%

7 days  16%

8 to 28 days  41%

More than 28 days  9%

More than 3 months  4%

Not applicable  11%

No response  12%

Q33. Have you used our website www.lislecourt.co.uk to order repeat prescriptions

Yes (go to question 34)  26%

No (go to question 35)  67%

No response  7%

Q34. Do you continue to order prescriptions via our website www.lislecourt.co.uk to order repeat prescriptions

Yes  20%

No (go to question 35)  29%

No response  51%

Q35. If you have not used the web site or have not continued to order prescriptions via our website www.lislecourt.co.uk please indicate why not

It is not easy to order via the web site  6%

I do not have a computer  20%

I prefer to hand in requests to the surgery  17%

I prefer for the Chemist to order for me  14%

Other reason (Please add comments in Q38)  10%

No response  33%

L. Your Overall Satisfaction

Q36. In general, how satisfied are you with the care you get at the Surgery

Very  60%

Fairly  36%

Neither satisfied nor dissatisfied  0%

Quite dissatisfied  0%

Very dissatisfied  0%

No response  4%

Q37. Would you recommend the Surgery to someone who has just moved to your local area

Yes  70%

Might  18%

Not sure  0%

Probably not  0%

Definitely not  0%

Don’t know  3%

No response  9%

Q38. Any further comments

M. Some questions about you

The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.

Your Gender:

Male  42%

Female  50%

No response  8%

Your Age:

Under 16  0%

17-24  8%

25-34  13%

35-44  23%

45-54  20%

55-64  14%

65-74  7%

75-84  3%

Over 84  0%

No response  12%

The ethnic background with which you most closely identify is:

White

British Group  55%

Irish  3%

No response  42%

Mixed

Asian or Asian British

Indian  21%

Pakistani  0%

Bangladeshi  0%

No response  79%

Black or Black British

Caribbean  3%

African  0%

No response  97%

Chinese or Other

Chinese  0%

Other  2%

No response  98%

How would you describe how often you come to the practice

Frequently ( at least once every month)  33%

Regularly (at least once in 3 months)  31%

Occasionally (at least once in 6 months)  23%

Very Rarely (once in 12 months or more)  3%

No response  10%