Central Park Surgery

Number of Responses: 37

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  13%

Next Working Day  8%

Within 3 Working Days  35%

Within 5Working Days  21%

More than 5 working days  21%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  62%

Times offered didn't suit  2%

Appointment was with a doctor who I didn't want to see  16%

A nurse was free but I wanted to see a doctor  2%

Another reason  8%

Can't remember  5%

No response  5%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  5%

Very Easy  13%

Fairly Easy  40%

Not very Easy  18%

Not at all Easy  21%

Don't know  0%

b) Speaking to a doctor on the phone

Haven't tried  40%

Very Easy  10%

Fairly Easy  21%

Not very Easy  13%

Not at all Easy  10%

Don't know  2%

c) Speaking to a nurse on the phone

Haven't tried  72%

Very Easy  0%

Fairly Easy  5%

Not very Easy  5%

Not at all Easy  8%

Don't know  8%

d) Obtaining test results by phone

Haven't tried  64%

Very Easy  2%

Fairly Easy  8%

Not very Easy  8%

Not at all Easy  8%

Don't know  8%

Q4. How helpful do you find the receptionists at the Surgery?

Very  59%

Fairly  32%

Not very  2%

Not at all  2%

No response  5%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  0%

I am normally seen on time  27%

Less than 5 minutes  8%

5 to 15 minutes  43%

15-30 minutes  13%

More than 30 minutes  2%

Can't remember  5%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  48%

Fairly  35%

Neither satisfied nor dissatisfied  8%

Quite dissatisfied  2%

Very dissatisfied  0%

Don't know opening hours  5%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  13%

No  59%

Sometimes  2%

Don't know  24%

At Lunchtime?

Yes  13%

No  54%

Sometimes  0%

Don't know  32%

After 6.30pm?

Yes  24%

No  29%

Sometimes  21%

Don't know  24%

On Saturdays?

Yes  8%

No  45%

Sometimes  10%

Don't know  35%

On Sundays?

Yes  0%

No  78%

Sometimes  0%

Don't know  18%

No response  4%

Q8. Would you like the Surgery open at additional times?

Yes  56%

No  35%

No response  9%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  72%

Good  21%

Neither good nor poor  0%

Poor  0%

Very poor  2%

Doesn't apply  2%

b) Asking about your symptoms

Very good  59%

Good  29%

Neither good nor poor  2%

Poor  0%

Very poor  2%

Doesn't apply  5%

c) Listening

Very good  64%

Good  27%

Neither good nor poor  2%

Poor  0%

Very Poor  2%

Doesn't apply  0%

No response  5%

d) Explaining tests and treatments

Very good  54%

Good  29%

Neither good nor poor  2%

Poor  2%

Very Poor  2%

Doesn't apply  8%

e) Involving you in decisions about your care

Very good  59%

Good  21%

Neither good nor poor  5%

Poor  2%

Very Poor  2%

Doesn't apply  8%

f) Treating you with care and concern

Very good  59%

Good  24%

Neither good nor poor  2%

Poor  5%

Very Poor  2%

Doesn't apply  5%

g) Taking your problems seriously

Very good  62%

Good  27%

Neither good nor poor  2%

Poor  5%

Very Poor  2%

Doesn't apply  0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  75%

Yes, to some extent  21%

No, not at all  2%

Don't know/can't say  0%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  21%

Very  40%

Fairly  29%

Not very  2%

Not at all  2%

Don't know  2%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  72%

Good  13%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  8%

No response  5%

b) Asking about your symptoms

Very good  62%

Good  21%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  8%

No response  7%

c) Listening

Very good  70%

Good  16%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  8%

No response  4%

d) Explaining tests and treatments

Very good  70%

Good  16%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  8%

No response  4%

e) Involving you in decisions about your care

Very good  67%

Good  10%

Neither good nor poor  2%

Poor  0%

Very Poor  2%

Doesn't apply  13%

No response  6%

f) Treating you with care and concern

Very good  70%

Good  16%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  8%

No response  4%

g) Taking your problems seriously

Very good  72%

Good  13%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  8%

No response  5%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  62%

Fairly  32%

Neither satisfied nor dissatisfied  0%

Quite dissatisfied  2%

Very dissatisfied  2%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  5%

Fairly easy  27%

Not very easy  27%

Not at all easy  10%

Not applicable  27%

No response  4%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  51%

Fairly clean  45%

Not very clean  0%

Not at all clean  2%

Don't know  0%

Some Questions about you:

Q16. Are you male of female?

Male  27%

Female  72%

Q17. How old are you?

Under 18  0%

18-24  2%

25-34  10%

35-44  10%

45-54  10%

55-64  16%

65-74  10%

75-84  32%

85 and over  5%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  18%

Part-time paid work (under 30 hrs per week)  2%

Full-time education (school, college, university)  2%

Unemployed  2%

Permanently sick or disabled  18%

Fully retired from work  37%

Looking after the home  8%

Doing something else  5%

No response  8%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  89%

Irish  0%

Gypsy or Irish Traveller  0%

Any other white background  0%

No response  11%

B. Mixed/multiple ethnic group

White and Black Caribbean  0%

White and Black African  0%

White and Asian  0%

Any other mixed background  2%

No response  98%

C. Asian or Asian British

D. Black/African/Caribbean/Black British

Please use the space below for any comments or suggestions on how we can improve even further: