Abbey Medical Centre

Number of Responses: 215

"Improving the Practice" Questionnaire

Introduction

This questionnaire is desgined for you to assess the service provided by Abbey Medical Centre.

Questionnaire

Access to a Doctor or Nurse:

1) Speed at which the telephone was answered?

Poor  3%

Fair  23%

Good  27%

Very Good  17%

Excellent  18%

N/A  9%

No response  3%

2) Speed at which the telephone was answered if call transfered?

Poor  3%

Fair  16%

Good  20%

Very Good  14%

Excellent  12%

N/A  29%

No response  6%

3) Length of time you had to wait for an appointment?

Poor  5%

Fair  11%

Good  22%

Very Good  21%

Excellent  33%

N/A  2%

No response  6%

4) Convenience of day and time of your appointment?

Poor  3%

Fair  6%

Good  14%

Very Good  25%

Excellent  41%

N/A  4%

No response  7%

5) Seeing the doctor of your choice?

Poor  6%

Fair  9%

Good  18%

Very Good  20%

Excellent  30%

N/A  11%

No response  6%

6) Length of time waiting to check in with reception?

Poor  0%

Fiar  1%

Good  16%

Very Good  18%

Excellent  48%

N/A  10%

No response  7%

7) Length of time waiting to see Doctor or Nurse?

Poor  2%

Fair  11%

Good  25%

Very Good  22%

Excellent  16%

N/A  15%

No response  9%

8) Opportunity to speak to a Doctor or Nurse on the telephone?

Poor  2%

Fair  3%

Good  19%

Very Good  20%

Excellent  23%

N/A  26%

No response  7%

9) Oppertunity of obtaining a home visit?

Poor  2%

Fair  1%

Good  8%

Very Good  8%

Excellent  15%

N/A  55%

No response  11%

10) Level of satisfaction with out of hours service

Poor  5%

Fair  0%

Good  5%

Very Good  9%

Excellent  10%

N/A  60%

No response  11%

Obtaining a repeat prescription:

11) Prescription ready on time?

Poor  0%

Fair  0%

Good  10%

Very Good  23%

Excellent  40%

N/A  17%

No response  10%

12) Prescription correctly issued?

Poor  0%

Fair  0%

Good  10%

Very Good  23%

Excellent  43%

N/A  17%

No response  7%

13) Handling Of any queries

Poor  0%

Fair  1%

Good  14%

Very Good  21%

Excellent  26%

N/A  28%

No response  10%

Obtaining test results:

14) Were you told when to contact the surgery for your results?

Poor  4%

Fair  2%

Good  17%

Very Good  21%

Excellent  23%

N/A  24%

No response  9%

15) Were your results avaiable when you contacted us?

Poor  3%

Fair  4%

Good  17%

Very Good  21%

Excellent  23%

N/A  26%

No response  6%

16) Level of satisfaction with amount of information provided?

Poor  4%

Fair  7%

Good  13%

Very Good  20%

Excellent  25%

N//A  23%

No response  8%

17) Level of satisfaction with the manner in which the result was given?

Poor  3%

Fair  3%

Good  13%

Very Good  21%

Excellent  27%

N/A  24%

No response  9%

About the staff:

18) Information provided by the reception staff

Poor  0%

Fair  2%

Good  26%

Very Good  24%

Excellent  30%

N/A  7%

No response  11%

19) The helpfulness of the reception staff?

Poor  1%

Fair  4%

Good  21%

Very Good  30%

Excellent  34%

N/A  4%

No response  6%

20) The information provided by other staff?

Poor  1%

Fair  1%

Good  17%

Very Good  26%

Excellent  28%

N/A  20%

No response  7%

21) The helpfulness of other staff?

Poor  0%

Fair  0%

Good  17%

Very Good  24%

Excellent  29%

N/A  23%

No response  7%

And Finally:

22) Your overall satisfaction with this practice?

Poor  1%

Fair  1%

Good  18%

Very Good  33%

Exxcellent  40%

N/A  2%

No response  5%

Any further comments:(This part is your chance to voice your ideas for future services and improvments)

The following information provides us with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you?

11352

Are you male or female?

How many years have you attended the practice?

1469