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Dear Patient

Thank you for taking part in this short survey to help us understand your needs better and improve our service further. Please answer all the questions:

Q1. Taking everything into account, how would you rate the service we provide overall, on a scale of 1-10 where 1 is Very Poor and 10 is Excellent

  2%
  0%
  0%
  0%
  3%
  7%
  11%
  25%
  25%
  21%
  6%

Q2 What do you believe is the single most positive aspect of our service?

Q3 What do you believe is the single most negative issue affecting our service?

Q4 Do you believe our overall service is better or worse than 6 months ago?

  27%
  59%
  5%
  5%
  4%

Q5 How satisfied are you with being able to book an appointment more than 48 hours in advance with your GP?

  33%
  44%
  17%
  6%

Q6 How satisfied are you with getting through to the practice on the telephone where 1 is Not very satisfied and 10 is Very satisfied.

  4%
  5%
  4%
  6%
  13%
  14%
  16%
  19%
  5%
  8%
  6%

Q7 Whilst both are important, which do you rate higher?

  68%
  29%
  3%

Q8 Are you aware that GP appointments are offered outside of normal opening hours at Boultham Park?

  21%
  39%
  38%
  2%

Q9 Think about the last time you tried to see a GP fairly quickly. Were you able to see a GP on the same day or within 2 weekdays?

  81%
  17%
  2%

Q10 On a scale of 1-10, how would you rate the service offered by our reception team where 1 is Very poor and 10 is Excellent

  2%
  0%
  1%
  0%
  5%
  4%
  10%
  21%
  22%
  29%
  6%

Q11 GP practices sometimes refer patients on to other health specialists or other health and social care providers. Has this happened to you?

  54%
  36%
  8%
  2%

Q12 How long after your appointment time do you normally have to wait to be seen?

  14%
  60%
  19%
  4%
  3%

Q13 Are you aware that the practice offers a reminder 24 hours before your appointment by text message to your mobile phone?

  18%
  54%
  25%
  3%

(Note: If you would like this service apply on-line or ask at reception)

Q14 How often do you access the practice website and what for?

Q15 We are part of Optimus Lincoln Healthcare Limited, one of seven local medical practices working together to improve quality of care. Which best describes your knowledge of Optimus?

  75%
  16%
  6%
  3%

Q16 How clean is our practice?

  69%
  27%
  1%
  0%
  3%

Q17 Are you interested in learning more about our Patient Participation Group? If yes, see the practice website for more details and send us an email. Alternatively, make a note here and we’ll contact you.

Q18 Are there any further comments and suggestions you have? Please note in the space below

Thank you for completing our patient survey, we will contact you with the results!