The Nightingale Practice

Number of Responses: 296

Dear Patient,

Thank You for agreeing to complete this practice questionnaire, your feedback will help us to continue to provide a high standard of healthcare and to identify areas that may need improvement.

Please answer all of the questions and click Send when you are done.

Patient Experience

Q1: How clean is the practice?

Very clean  58%

Fairly clean  37%

Not very clean  2%

Not at all clean  0%

Don't know  1%

No response  2%

Q2: How easy is it for you to access the practice?

Very easy  66%

Fairly easy  25%

Not very easy  5%

Not at all easy  3%

No response  1%

Q3: How easy is it to get through to someone at the practice by phone?

Not very easy  40%

Fairly easy  39%

Very easy  19%

No response  2%

Q4: Are our opening hours convenient for you?

Yes  84%

No  11%

Don't know  3%

No response  2%

Q5; How helpful do you find the practice receptionists?

Very helpful  63%

Fairly helpful  27%

Not very helpful  4%

Not helpful at all  3%

Don't know  1%

No response  2%

Q6: How easy was it to get an appointment for the time you wanted?

Not very easy  43%

Fairly easy  44%

Very easy  10%

No response  3%

Q7: Were you able to see the GP you wanted to see?

No  22%

Did not want specific GP  43%

Yes  32%

No response  3%

Q8: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  34%

Fairly easy  34%

Very easy  12%

No response  20%

Q9: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  5%

Not at all important  25%

Fairly important  35%

Very important  30%

No response  5%

Q10: How long do you normally wait to be called into your consultation?

Less than 5 minutes  4%

5-10 minutes  38%

11-20 minutes  33%

21-30 minutes  18%

Does not apply  3%

No response  4%

Thinking about your most recent consultation with a doctor, nurse or health care assistant, how good were they at:

Q11: Giving you enough time?

Very good  43%

Good  32%

Fair  13%

Poor  3%

Very poor  2%

Does not apply  1%

No response  6%

Q12: Listening to you?

Very good  48%

Good  29%

Fair  12%

Poor  1%

Very poor  3%

Does not apply  2%

No response  5%

Q13: Explaning tests,results and treatments?

Very good  43%

Good  31%

Fair  12%

Poor  1%

Very poor  2%

Does not apply  5%

No response  6%

Q14: Involving you in decisions about your care?

Very good  40%

Good  30%

Fair  13%

Poor  3%

Very poor  2%

Does not apply  8%

No response  4%

Q15: Treating you with care and concern:

Very good  47%

Good  28%

Fair  12%

Poor  3%

Very poor  2%

Does not apply  3%

No response  5%

Q16: Did You have confidence and trust in the doctor, nurse or health care assistant you saw?

Yes definitely  69%

Tosome extent  20%

No, not at all  3%

Don't know / can't say  2%

No response  6%

If you know the name of the doctor, nurse or health care assistant you saw, please write it here

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

Male  36%

Female  58%

No response  6%

What age are you?

Under 16  1%

17 - 24  5%

25 - 34  23%

35 - 44  21%

45 - 54  16%

55 - 64  13%

65 - 74  8%

75 - 84  3%

Over 84  1%

No response  9%

What is the ethnic background with which you most identify?

White British  36%

White Irish  3%

Mixed White & Black Caribbean  3%

Mixed White & Black African  2%

Mixed White & Black Asian  0%

Indian  4%

Pakistani  1%

Bangladeshi  1%

Black Caribbean  14%

Black African  6%

Chinese  0%

Other  21%

No response  9%

How would you describe how often you come to the practice?

Regularly  31%

Occasionally  49%

Very Rarely  15%

No response  5%

Many thanks for your time in answering the questions on this survey.