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Dear Patient,

Thank You for agreeing to complete this practice questionnaire, your feedback will help us to continue to provide a high standard of healthcare and to identify areas that may need improvement.

Please answer all of the questions and click Send when you are done.

Patient Experience

Q1: How clean is the practice?

  58%
  37%
  2%
  0%
  1%
  2%

Q2: How easy is it for you to access the practice?

  66%
  25%
  5%
  3%
  1%

Q3: How easy is it to get through to someone at the practice by phone?

  40%
  39%
  19%
  2%

Q4: Are our opening hours convenient for you?

  84%
  11%
  3%
  2%

Q5; How helpful do you find the practice receptionists?

  63%
  27%
  4%
  3%
  1%
  2%

Q6: How easy was it to get an appointment for the time you wanted?

  43%
  44%
  10%
  3%

Q7: Were you able to see the GP you wanted to see?

  22%
  43%
  32%
  3%

Q8: How easy was it to get an appointment with the GP you wanted to see?

  34%
  34%
  12%
  20%

Q9: How important is it to you that you see a specific GP when coming to this practice?

  5%
  25%
  35%
  30%
  5%

Q10: How long do you normally wait to be called into your consultation?

  4%
  38%
  33%
  18%
  3%
  4%

Thinking about your most recent consultation with a doctor, nurse or health care assistant, how good were they at:

Q11: Giving you enough time?

  43%
  32%
  13%
  3%
  2%
  1%
  6%

Q12: Listening to you?

  48%
  29%
  12%
  1%
  3%
  2%
  5%

Q13: Explaning tests,results and treatments?

  43%
  31%
  12%
  1%
  2%
  5%
  6%

Q14: Involving you in decisions about your care?

  40%
  30%
  13%
  3%
  2%
  8%
  4%

Q15: Treating you with care and concern:

  47%
  28%
  12%
  3%
  2%
  3%
  5%

Q16: Did You have confidence and trust in the doctor, nurse or health care assistant you saw?

  69%
  20%
  3%
  2%
  6%

If you know the name of the doctor, nurse or health care assistant you saw, please write it here


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  36%
  58%
  6%

What age are you?

  1%
  5%
  23%
  21%
  16%
  13%
  8%
  3%
  1%
  9%

What is the ethnic background with which you most identify?

  36%
  3%
  3%
  2%
  0%
  4%
  1%
  1%
  14%
  6%
  0%
  21%
  9%

How would you describe how often you come to the practice?

  31%
  49%
  15%
  5%

Many thanks for your time in answering the questions on this survey.