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Staff at the Surgery are friendly:
When I present myself at the Reception Desk I am always greeted with a smile and made to feel welcome:
Staff are helpful with making me appointments:
Do you feel that the staff at the Surgery spend enough time listening to you?
Do you feel that the reception staff are approachable?
Are the staff able to give helpful advice when needed?
If no please provide comments
Are you able to talk to the staff in private?
If you have a concern are the staff available to help resolve it for you?
Last time you attended or contacted the surgery did you feel that the staff treated you with care and concern?
Do you feel that the staff know about the other services offered in the Surgery?
If no please provide comments
Have you ever seen staff behave in an unprofessional manner?
If yes please provide comments
Have you ever had an encounter when you felt that a member of staff was rude to you?
If yes please provide comments
How do you feel about the level of service you receive from the Surgery?
If you could change anything about the staff at the surgery what would it be?
Please feel free to make further comments: