Burney Street Practice

Number of Responses: 70

Patient Survey

1. Have you tried our Duty Doctor Telephone Triage Service?

Yes  47%

No  52%

2. How was your experience using our Duty Doctor and could it be improved?

3. We are reviewing the name of our practice to incorporate both the Burney Street Practice & our branch surgery, Greenwich Reach aka Wallace Health Centre as one. We are looking for recommendations of a possible name for the practice.

4. We have a very high volume of telephone calls to the practice and are looking at best ways to accomodate.

a) How could we improve our telephone access?

Thinking of times you have phoned the practice, how do you rate the following:

b) Ability to get through to the practice on the phone?

Very poor  4%

Poor  2%

Fair  17%

Good  35%

Very good  27%

Excellent  8%

Don't know/ never tried  2%

No response  5%

c) Ability to speak to a doctor on the phone when you have a question or need medical advice?

Very poor  1%

Poor  4%

Fair  14%

Good  24%

Very good  14%

Excellent  14%

Don't know/ never tried  21%

No response  8%

5. We have introduced a new electronic prescription service for patients. This new service lets the practice send your prescription electronically to your nominated pharmacy- without the need for paper in some cases. There is less need for people with repeat prescriptions to go to their GP practice just to collect a prescription form.

Would this be of interest to you?

Yes  87%

No  8%

No response  5%