5. Are there enough toilets and can you get to them easily?
If no, how could we improve this?
6. Is our reception desk in the right place? Can you get to it easily enough?
If no, are there things we could do to make it better?
7. Would it be a good idea to have an electric sign to show next patient and room number?
8. When it is available do you use the self check in machine?
If you don’t use it, could you explain why not?
9. Are our facilities for children visiting the surgery good enough?
If no, how do you think they could be improved?
10. Is there anything else about the layout of the practice that you are not happy with?
If yes, do you have any practical suggestions for improving it?
Hospital Services
11. Have you been referred to a hospital within the last 12 months?
If you answered yes to question 11 please complete questions 12 – 14
If no then you have completed the survey.
12. Were any of your out patient appointments cancelled by the hospital?
13. If you needed to have an operation did this appointment get re-arranged?
14. Do you feel that the hospital passed all your discharge information to your GP?
If not what could have been improved?
In order to make sure we try and survey a representative sample of the patients that are registered at this practice would you please provide the following information?
Are you male or female?
How old are you?
What is your ethnic group?
A. White
B. Mixed/multiple ethnic groups
C. Asian/Asian British
D. Far Eastern
E. Black/African/Caribbean/Black British
F. Other Ethnic group
Thank you for your time. The outcomes from the survey will be published on the practice website http://www.castlemedicalcentre.co.uk/ and will be available for patients in the surgery.
If you feel you would like to be involved with our patient reference group and help influence services provided a the surgery and local hospitals then please contact the surgery or look at the practice website: http://www.castlemedicalcentre.co.uk/ for further information.