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Dear Patient

As a practice we are committed to delivering the best care to our patients.

We are trying to establish an accurate picture of what the majority of our patients require with regards to accessing a doctor.

At the moment we have:

Bookable appointments (every weekday)9.00am - 6.20pm
Extended bookable appointments (mon & thurs)6.20pm - 8.00pm
Open access sessions (mon, tues, thurs, fri)3.00pm - 5-pm
Open access session (wed)9.00am - 10.30am

In 2010 we introduced Open access sessions on a daily basis. We would like your views around these sessions.

Please answer the following questions to help us ascertain your needs.

Q1. Have you used the open access sessions?

  79%
  19%
  2%

Q2. How often do you make use of the open access sessions?

  8%
  38%
  34%
  10%
  3%
  7%

Q3. How long did you have to wait to be seen?

  15%
  30%
  29%
  8%
  18%

Q4. Did you arrive before 3.00pm?

  49%
  37%
  14%

If 'yes' for what reason?

  34%
  8%
  7%
  51%

please provide reason

Q5. Did you mind waiting knowing your doctor would see you that day?

  12%
  76%
  12%

If 'yes' please provide details

Q6. Would you be happy if the numbers in the open access sessions were restricted to a maximum each day?

  42%
  45%
  13%

Q7. Do you have any suggestions to improve our open access sessions?

Finally, it will help us to understand your answers if you could tell us a little about yourself:

Q12. Are you

  36%
  59%
  5%

Q14. How old are you?

  3%
  12%
  19%
  17%
  20%
  20%
  3%
  0%
  6%

Q15. Do you have any long term illness, disibility or infirmity?

  31%
  64%
  5%

Q16. Which ethnic group do you belong to?

  93%
  3%
  0%
  0%
  0%
  0%
  4%

Q17. Is your accommodation:

  64%
  21%
  15%

Q17. Which of the following best describes you? (please tick one box)

  47%
  2%
  0%
  9%
  4%
  28%
  3%
  7%

Many thanks for taking the time to complete our survey.

Kind Regards,

Your Practice Team

N:B If you are completing this on paper please pass it back to reception or deposit through repeat prescription slot.