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Dear Patient,

Many thanks for agreeing to take part in this survey to help us understand how our Practice performs and if there are any areas that we may be able to improve on.

Please answer all of the questions and click Send when you are done.

Appointments.

Q1: How easy was it to get an appointment for the time you wanted?

  18%
  48%
  33%
  1%

Q2: Were you able to see the GP you wanted to see?

  16%
  34%
  47%
  3%

Q3: How easy was it to get an appointment with the GP you wanted to see?

  26%
  38%
  18%
  18%

Q4: How important is it to you that you see a specific GP when coming to this practice?

  1%
  16%
  49%
  31%
  3%

Q5: How well do you know which days of the week your GP is available?

  14%
  23%
  32%
  27%
  4%

Opening Times.

Q6. How satisfied are you with the opening hours at the surgery ?

  48%
  33%
  7%
  2%
  2%
  2%
  6%

Q7. As far as you know is the surgery open...

  50%
  25%
  9%
  21%
  0%

Q8. Would you like the surgery open at additional times?

  52%
  39%
  9%

If yes, please state when:

  13%
  8%
  25%
  34%
  7%

Patient Experience.

Q9. How easy do you find getting into the building at the surgery ?

  55%
  30%
  6%
  4%
  5%

Q10. How clean is the GP surgery ?

  54%
  39%
  1%
  0%
  1%
  5%

Q11. In the reception Area, can other patients overhear what you say to the receptionist?

  68%
  21%
  1%
  5%
  5%

Q12. How helpful do you find the receptionists at the surgery ?

  62%
  30%
  2%
  1%
  5%

Q13. How long after your appointment time do you normally wait to be seen?

  3%
  8%
  8%
  48%
  22%
  1%
  2%
  8%

Q14. How do you feel about how long you normally have to wait ?

  58%
  24%
  2%
  8%
  8%


To help us analyse your answers please tell us a few things about yourself. This information will help to make sure that we receive feedback from a representative sample of the patients registered at this Practice.

Are you male or female?

  36%
  59%
  5%

What age are you?

  0%
  3%
  15%
  11%
  16%
  20%
  17%
  9%
  1%
  8%

How would you describe how often you come to the practice?

  34%
  47%
  14%
  5%

Many thanks for your time in answering the questions on this survey.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1988 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.