The Cedar Brook practice
We would be grateful if you could complete this questionnaire about the practice.
Feedback from this will enable us to identify areas that may need improvement. Your opinions are therefore very valuable as we wish to provide the highest level of care.
Please answer ALL of the questions that apply to you. There are no right or wrong answers and staff will NOT be able to identify your individual responses.
1.Telephone
When you phone the surgery do you prefer to -
2.Appointments
Within how many days when you book an appointment do you expect to be seen?
Emergency Appointment:
Doctor Routine Appointment
Nurse Routine Appointment
3.Are you aware that you can book the following extended hours appointments?
Monday and Thursday evenings
6.30pm to 7.00pm
Saturday mornings 8.30am to 12 Noon, 2 surgeries a month
4.Did you know that you can do the following online via our website 24 hrs per day?
Book a routine appointment with the doctor
Cancel a routine appointment with the doctor
Order your repeat prescription
For patients already using our online service –
How satisfied are you with it?
5.Minor Ailments Scheme
(Operated in conjunction with local pharmacies)
Are you aware of this service?
Do you use this service?
6.Please rate the care/service provided by the following:
doctors
Nurses
Reception
If you have any further comments to add or suggestions for changing/improving the services we provide please write them here.
Comments
Thank you for completing this questionnaire.