Little Venice Medical Centre

Number of Responses: 90

Q1. What is your level of satisfaction with the practice's opening hours?

No experience  0%

poor  5%

fair  7%

good  28%

very good  33%

excellent  24%

Q2. Ease of contacting the practice on the telephone.

No experience  3%

poor  5%

fair  11%

good  40%

very good  22%

excellent  17%

Q3. Satisfaction with the day and time arranged for your appointment.

No experience  0%

poor  8%

fair  17%

good  28%

very good  22%

excellent.  21%

No response  4%

Q4. Chances of seeing a doctor/nurse within 48 hours

No experience  7%

poor  8%

fair  16%

good  26%

very good  24%

excellent  15%

Q5. Chances of seeing a doctor/nurse of YOUR choice.

No experience  3%

poor  11%

fair  17%

good  35%

very good  17%

excellent  14%

Q6.Opportunity of speaking to a doctor/nurse on the telephone when necessary.

No experience  45%

poor  15%

fair  6%

good  16%

very good  8%

excellent  6%

Q7. Comfort level of the waiting room (eg. chairs, magazines etc)

No experience  0%

poor  4%

fair  17%

good  43%

very good  26%

excellent  7%

Q8. Length of time waiting in the practice.

No experience  1%

poor  25%

fair  33%

good  28%

very good  8%

excellent  2%

Q9. The manner in which you were treated by the reception staff.

No experience  0%

poor  3%

fair  14%

good  28%

very good  26%

excellent  26%

Q10. Respect shown for your privacy and confidentiality.

No experience  7%

poor  3%

fair  16%

good  24%

very good  24%

excellent  21%

No response  5%

Q11. Information provided by the practice about its service (eg. repeat prescriptions, test results, cost of private certificates etc)

No experience  8%

poor  6%

fair  14%

good  32%

very good  17%

excellent  18%

No response  5%

Q12. Repeat Prescriptions ready on time.

No experience  21%

poor  4%

fair  5%

good  18%

very good  26%

excellent  23%

Q13. Prescription ready on time.

No experience  18%

poor  4%

fair  3%

good  17%

very good  22%

excellent  21%

No response  15%

Q14. Handling of prescription queries.

No experience  26%

poor  4%

fair  4%

good  17%

very good  26%

excellent  18%

No response  5%

Q15. Were you told when to contact us for your test results?

No experience  32%

poor  3%

fair  7%

good  22%

very good  18%

excellent  14%

No response  4%

Q16.Were results available when you contacted us?

No experience  32%

poor  6%

fair  8%

good  15%

very good  21%

excellent  14%

No response  4%

Q17. How satisfied were you with the amount of information about your results provided?

No experience  31%

poor  4%

fair  7%

good  18%

very good  22%

excellent  11%

No response  7%

Q18. How satsified were you with the manner in which your result was given?

No experience  32%

poor  3%

fair  7%

good  22%

very good  23%

excellent  10%

No response  3%

Q19. How easy do you find the opportunity for making compliments OR complaints to this practice about it's service and quality of care?

No experience  50%

poor  7%

fair  5%

good  6%

very good  15%

excellent  14%

Q20. How satisfactory do you find the information provided by the practice about how to prevent illness and stay healthy? (eg. alcohol use, health risks of smoking, diet habits etc)

No experience  17%

poor  3%

fair  14%

good  32%

very good  17%

excellent  14%

Q21. The availability and administration of reminder systems for ongoing health checks is...

No experience  26%

poor  10%

fair  8%

good  20%

very good  21%

excellent  13%

Q22. The practice's respect of your right to seek a second opinion OR complementary medicine was.....

No experience  66%

poor  1%

fair  4%

good  11%

very good  8%

excellent  7%

Please use this space to give any other comments.

(ANSWER)

Please take the time to fill in the following:

Q1. Are you:

Male  42%

Female  55%

No response  3%

Q2. Are you:

under16  3%

17 to 24  6%

25 to 34  18%

35 to 44  23%

45 to 54  16%

55 to 64  14%

65 to 74  12%

75 to 84  3%

over 84  1%

Q3. How would you describe your ethnicity -

Bangladeshi(Asian or Asian British)  7%

Black African(Black or Black British)  3%

Black Caribbean(Black or Black British)  6%

Chinese  2%

East African Asian(Asian or Asian British)  2%

Eastern European(White/ White British)  5%

English(White or White British)  20%

Filipino  1%

I do not wish to answer  16%

Indian(Asian or Asian British)  1%

Iranian  3%

Irish(White or White British)  11%

Japanese  2%

Kurdish  3%

Middle Eastern(Arab or Arab British)  3%

Mixed Asian  2%

Mixed Black  0%

Mixed White  2%

North African(Arab or Arab British)  0%

Pakistani(Asian or Asian British)  0%

Scottish(white or white British)  3%

Sri Lankan(Asian or Asian British)  0%

Tamil(Asian or Asian British)  0%

Vietnamese OR(White or White British)  0%

No response  8%

Q4. Are you

Employed  35%

Unemployed  16%

Retired  20%

other  21%

No response  8%

Q5. Do you suffer from any of the following

Physical Disability  7%

Sensory Disability  0%

Mental Health condition  12%

Learning disability  0%

Cognitive Impairment  0%

Long standing illness/health condition  15%

Other  8%

No response  58%