Banbridge Group Surgery

Quality Improvement Survey 23

1. WHICH PRACTICE ARE YOU REGISTERED WITH

Drs Auld, Boyce, Tipping, Cronin

Drs McNiff, Dillon, Cullen, Suiter, McKee

Drs Ramsey, McCloskey, Mockford

2. Do you have a disability?

Yes

No

2b. If yes, what is your disability

3. Are you a carer?

Yes

No

3b. If yes, Would you like to provide your name and DOB, we can ensure you are added to the carers register

4. When you phone the surgery to book an appointment, is your call answered after a reasonable wait?

Yes, always

Sometimes

Rarely

5. When you attend the surgery to speak to a receptionist, is your query dealt with quickly?

Yes, always

Sometimes

Rarely

6. Are you greeted with courtesy, consideration and understanding by our reception staff?

Yes, always

Sometimes

Rarely

7. Do you order repeat prescriptions via the 24hr phone line

Yes, always

Sometimes

Rarely

8. Do you use online services for appointments and prescriptions?

Yes, always

Sometimes

Rarely

9. Are you experiencing difficulty accessing our service?

Yes, always

Sometimes

Rarely

9b. Please comment below with any suggestions