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Feedback on new phone system v3
We would like feedback on our new telephone system. We now have the maximum number of staff available answering calls each morning, typically between 8 and 12 staff, with most on a Monday which is our busiest day. By doing this, we have ensured that the calls are answered as quickly and efficiently as possible. There is an option for a call back once the queue reaches 40 and you will keep your place in the queue. The system will allow an unlimited number of patients in the queue and therefore, patients will no longer get an engaged tone or have to redial. Bearing all this in mind, please can you tell us how easy it is now to call the practice and speak with a receptionist at this GP practice on the phone.
If you answered not easy, please give specifics as to why you gave that answer