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Patient Participation Group Survey
PRACTICE ATTENDANCE
How would you describe your overall satisfaction with the Practice Opening Hours?
As a service user, please describe how often you come to the Practice?
In the reception area, can other patients overhear what you say to the receptionist?
QUALITY OF SERVICE RECEIVED
How helpful do you find the receptionists at the surgery?
How would you describe your overall satisfaction with the quality of the service you have received in comparison to last year from the GENERAL PRACTITIONER (DOCTOR)?
How would you describe your overall satisfaction with the quality of the service you have received in comparison to last year from the PRACTICE NURSE?
How would you describe your overall satisfaction with the quality of the service you have received in comparison to last year from the RECEPTIONIST?
APPOINTMENT SYSTEM
Do you find that you receive an appointment with the GENERAL PRACTITIONER (DOCTOR) within a good time frame?
When you call for an appointment with the GENERAL PRACTITIONER (DOCTOR), how soon do you receive an appointment?
How satisfied are you with being triaged by the GENERAL PRACTITIONER (DOCTOR) over the telephone?
Do you find that you receive an appointment with the PRACTICE NURSE within a good time frame?
How satisfied are you with cancelling appointments by using the appointment system?
How do you normally book your appointments to see the DOCTOR or the PRACTICE NURSE at the practice?
How satisfied are you with our texting (SMS) service for appointment reminders?
SERVICES WE OFFER
Are you aware of the additional services we offer in practice?
Have you used the additional services we offer in practice?
What service have you used in practice?
How satisfied were you with the service you had received?
CONTACTING THE PRACTICE
How would you rate your ease of getting through to the practice by telephone?
PRESCRIPTIONS
How do you normally order your repeat prescriptions?
Please score your satisfaction with the Electronic Prescription Service (EPS). Leave this question blank if you do not use this service.
Are you aware that you can order your repeat medications through online access/patient services?
WAITING TO BE SEEN
How long do you usually spend waiting to be seen by a clinician, beyond your appointment time, once you arrive at the surgery for a GENERAL PRACTITIONER (DOCTOR) appointment?
How long do you usually spend waiting to be seen by a clinician, beyond your appointment time, once you arrive at the surgery for a PRACTICE NURSE appointment?
PREMISES
How would you describe your satisfaction with the Practice Premises - Cleanliness of building inside?
How would you describe your satisfaction with the Practice Premises - Information available throughout the Practice - leaflets, posters, patient call system etc.?
Would you recommend Bradford Street Surgery to someone who has just moved into the local area?