Crystal Peaks Medical Centre

Number of Responses: 92

Patient Access Questionnaire

Please could you indicate your age range

16 – 26  1%

27 – 37  1%

38 – 48  11%

49 – 59  20%

60 +  63%

No response  4%

Please can you indicate your gender

Male  31%

Female  66%

Prefer not to say  0%

No response  3%

Please tick which best describes your status

Employed  36%

Unemployed  7%

Retired  51%

Full time carer/ houseperson  2%

No response  4%

Please tick which best describes your ethnicity

White British  90%

Black, Black British, Caribbean or African  2%

Asian or Asian British  2%

Mixed or multiple ethnic groups  0%

Other ethnic group  3%

No response  3%

Are you a carer?

Yes  17%

No  73%

No response  10%

Do you have any communication needs? If so, please state below.

Do you have any accessibility needs? If so, please state below.

If you do have any communication or accessibility needs, how do you feel the practice accommodates these needs? Could this be improved?

Excellent  10%

Very good  8%

Satisfactory  3%

Not satisfactory  3%

Does not apply  30%

Don't know  2%

No response  44%

Comments:

How satisfied are you with our opening hours?

Excellent  30%

Very good  45%

Satisfactory  19%

Not satisfactory  1%

Don’t know  0%

No response  5%

Comments on opening hours

What is your experience of telephone access to the surgery?

Excellent  25%

Very good  33%

Satisfactory  25%

Not satisfactory  11%

Don’t know  1%

No response  5%

Comments on telephone access:

What are your feelings on access to speaking with a GP on the telephone?

Excellent  25%

Very good  32%

Satisfactory  17%

Not satisfactory  9%

Don’t know  11%

No response  6%

How would you rate your satisfaction in getting seen the same day when you felt the problem was urgent (Urgent Access)?

Excellent  29%

Very good  31%

Satisfactory  13%

Not satisfactory  13%

Don’t know  9%

No response  5%

How would you describe your experience of booking appointments in advance for routine matters?

Excellent  25%

Very good  29%

Satisfactory  18%

Not satisfactory  20%

Don’t know  3%

No response  5%

Which statement best describes your views on telephone consultations? (Tick as many as apply)

How do you feel about the access to your preferred GP?

Excellent  20%

Very good  30%

Satisfactory  26%

Not satisfactory  7%

Don’t know  11%

No response  6%

Comments on access to preferred GP

We currently offer both pre-bookable appointments (for routine matters) together with same day appointments (Urgent Access for acute problems). Please indicate which type of appointment you feel we need to prioritise.

Urgent Access (Urgent problems)  73%

Pre-bookable (Routine)  18%

No response  9%

Another communication route we have introduced is Patient Triage. This is able to be accessed via a texted link or via our website. If you have used Patient Triage, please can you feedback your thoughts?

Excellent  6%

Very good  3%

Satisfactory  1%

Not satisfactory  6%

Don’t know  57%

No response  27%

Comments on Patient Triage

Any comments and suggestions: