On a scale of 1 to 10 (1 being completely dissatisfied and 10 being exceptionally happy) please rate how you feel about the current system of telephone/video calls/face to face
If you are dissatisfied(answered 1-5)/unsure can you make one positive suggestion to improve the service?
After reading the above information are you happy to share relevant details regarding your problem(s) with a receptionist?
If you answered no/unsure, please give one sentence that explains the main reason for your answer