Patient Satisfaction Survey

Number of Responses: 930

How easy do you find it to get through to this GP practice by phone?

Very easy 27%

Fairly easy 30%

Not very easy 20%

Not at all easy 18%

How helpful do you find the receptionists at the practice

Helpful 78%

Not helpful 17%

At your last general practice appointment was the healthcare professional you saw or spoke to good at listening to you?

Very good 76%

Good 14%

Neither poor nor good 2%

Poor 1%

Very poor 1%

No response 6%

Were your needs met during your last general practice appointment?

Yes, definitely 79%

Yes, to some extent 13%

No, not at all 4%

How would you describe your overall experience of this GP practice?

Very good 50%

Good 30%

Neither good nor poor 7%

Poor 3%

Very poor 3%

No response 7%

During your last practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Yes definitely 76%

Yes to some extent 16%

No not at all 4%

No response 4%

During your last practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?

Yes definitely 81%

Yes to some extent 11%

No not at all 4%

No response 4%

Nuffield House Surgery