GP Patient Survey 202122

This survey is now closed

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day

Next Working Day

Within 3 Working Days

Within 5Working Days

More than 5 working days

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments

Times offered didn't suit

Appointment was with a doctor who I didn't want to see

A nurse was free but I wanted to see a doctor

Another reason

Can't remember

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried

Very Easy

Fairly Easy

Not very Easy

Not at all Easy

Don't know

b) Speaking to a doctor on the phone

Haven't tried

Very Easy

Fairly Easy

Not very Easy

Not at all Easy

Don't know

c) Speaking to a nurse on the phone

Haven't tried

Very Easy

Fairly Easy

Not very Easy

Not at all Easy

Don't know

d) Obtaining test results by phone

Haven't tried

Very Easy

Fairly Easy

Not very Easy

Not at all Easy

Don't know

Q4. How helpful do you find the receptionists at the Surgery?

Very

Fairly

Not very

Not at all

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time

I am normally seen on time

Less than 5 minutes

5 to 15 minutes

15-30 minutes

More than 30 minutes

Can't remember

Q6. How satisfied are you with the opening hours at the Surgery?

Very

Fairly

Neither satisfied nor dissatisfied

Quite dissatisfied

Very dissatisfied

Don't know opening hours

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes

Sometimes

Don't know

At Lunchtime?

Yes

Sometimes

Don't know

After 6.30pm?

Yes

Sometimes

Don't know

On Saturdays?

Yes

Sometimes

Don't know

On Sundays?

Yes

Sometimes

Don't know

Q8. Would you like the Surgery open at additional times?

Yes

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn't apply

b) Asking about your symptoms

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn't apply

c) Listening

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

d) Explaining tests and treatments

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

e) Involving you in decisions about your care

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

f) Treating you with care and concern

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

g) Taking your problems seriously

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely

Yes, to some extent

No, not at all

Don't know/can't say

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried

Very

Fairly

Not very

Not at all

Don't know

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

b) Asking about your symptoms

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

c) Listening

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

d) Explaining tests and treatments

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

e) Involving you in decisions about your care

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

f) Treating you with care and concern

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

g) Taking your problems seriously

Very good

Good

Neither good nor poor

Poor

Very Poor

Doesn't apply

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very

Fairly

Neither satisfied nor dissatisfied

Quite dissatisfied

Very dissatisfied

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy

Fairly easy

Not very easy

Not at all easy

Not applicable

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean

Fairly clean

Not very clean

Not at all clean

Don't know

Some Questions about you:

Q16. Are you male of female?

Male

Female

Q17. How old are you?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85 and over

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)

Part-time paid work (under 30 hrs per week)

Full-time education (school, college, university)

Unemployed

Permanently sick or disabled

Fully retired from work

Looking after the home

Doing something else

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British

Irish

Gypsy or Irish Traveller

Any other white background

B. Mixed/multiple ethnic group

White and Black Caribbean

White and Black African

White and Asian

Any other mixed background

C. Asian or Asian British

Indian

Pakistani

Bangladeshi

Chinese

Any other Asian background

D. Black/African/Caribbean/Black British

Caribbean

African

Any other Black / African / Caribbean background

Please use the space below for any comments or suggestions on how we can improve even further:

This survey is now closed

Central Park Surgery

GP Patient Survey 202122