GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

 
 
 
 
 

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

 
 
 
 
 
 

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

 
 
 
 
 
 

b) Speaking to a doctor on the phone

 
 
 
 
 
 

c) Speaking to a nurse on the phone

 
 
 
 
 
 

d) Obtaining test results by phone

 
 
 
 
 
 

Q4. How helpful do you find the receptionists at the Surgery?

 
 
 
 

Q5. How long after your appointment time do you normally wait to be seen?

 
 
 
 
 
 
 

Q6. How satisfied are you with the opening hours at the Surgery?

 
 
 
 
 
 

Q7. As far as you know is the Surgery open ...

Before 8 am?

 
 
 
 

At Lunchtime?

 
 
 
 

After 6.30pm?

 
 
 
 

On Saturdays?

 
 
 
 

On Sundays?

 
 
 
 

Q8. Would you like the Surgery open at additional times?

 
 

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

 
 
 
 
 
 

b) Asking about your symptoms

 
 
 
 
 
 

c) Listening

 
 
 
 
 
 

d) Explaining tests and treatments

 
 
 
 
 
 

e) Involving you in decisions about your care

 
 
 
 
 
 

f) Treating you with care and concern

 
 
 
 
 
 

g) Taking your problems seriously

 
 
 
 
 
 

Q10. Did you have confidence and trust in the doctor you saw?

 
 
 
 

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

 
 
 
 
 
 

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

 
 
 
 
 
 

b) Asking about your symptoms

 
 
 
 
 
 

c) Listening

 
 
 
 
 
 

d) Explaining tests and treatments

 
 
 
 
 
 

e) Involving you in decisions about your care

 
 
 
 
 
 

f) Treating you with care and concern

 
 
 
 
 
 

g) Taking your problems seriously

 
 
 
 
 
 

Q13. In general, how satisfied are you with the care you get at the Surgery?

 
 
 
 
 

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

 
 
 
 
 

Q15. How would you describe the overall cleanliness of the Surgery?

 
 
 
 
 

Some Questions about you:

Q16. Are you male of female?

 
 

Q17. How old are you?

 
 
 
 
 
 
 
 
 

Q18. Which of these best describes what you are doing at present?

 
 
 
 
 
 
 
 

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

 
 
 
 

B. Mixed/multiple ethnic group

 
 
 
 

C. Asian or Asian British

 
 
 
 
 

D. Black/African/Caribbean/Black British

 
 
 

Please use the space below for any comments or suggestions on how we can improve even further: