The Old Dispensary Medical Practice

Number of Responses: 65

The Old Dispensary Patient Participation Group Survey 2021

How easy do you find it to contact us by telephone?

Very Easy  81%

Fairly Easy  13%

Not Very Easy  0%

Extremely Difficult  0%

No response  6%

How helpful do you find the Receptionists and the administration staff in general?

Extremely Helpful  89%

Fairly Helpful  6%

Not Very Helpful  0%

Not Helpful At All  0%

No response  5%

Thinking back over the past year, how easy have you found it to book an appointment to see a GP?

Very Easy  67%

Fairly Easy  16%

Not very Easy  3%

No response  14%

Thinking back over the past year, how easy have you found it to book an appointment with the nurse?

Very Easy  72%

Fairly Easy  12%

Not Easy At All  3%

No response  13%

How are you most likely to book an appointment?

In Person  4%

By Phone  89%

Online  1%

No response  6%

How likely are you to look up information on our website?

Very Likely  18%

Occasionally  55%

Not Likely  9%

Have Never Looked At It  9%

No response  9%

Of the things that are within our control - what do you think we could improve upon in the Practice?

Is there anything you particularly like about the Practice?