Church Elm Lane Medical Practice

Number of Responses: 276

Patient Survey 2021

In the last 6 months have you tried to book an appointment?

Yes  86%

No  10%

No response  4%

How to did you book your appointment?

Face to face  6%

Telephone  80%

Online  2%

Other  1%

No response  11%

How easy was it to book your appointment?

Easy  15%

Fairly easy  25%

Difficult  22%

Really difficult  28%

No response  10%

Who was the appointment with?

GP  72%

Practice Nurse  15%

Pharmacist  2%

Trainee Practice nurse  0%

Healthcare Assistant  0%

Other  0%

No response  11%

How were you consulted?

Face to face/ in person  24%

Telephone  60%

Video call  3%

No response  13%

Answer the question below if you had a telephone consultation

Consultation met your needs  28%

Preferred to have face to face consultation  48%

No response  24%

Which of the following types of appointments would you prefer with your GP?

In person  63%

Telephone  1%

Telephone consultation with face to face if necessary  23%

Online - e consultation  0%

I don’t mind  5%

No response  8%

Thinking back to last time you had an appointment with the nurse, how was the consultation?

Very Good  36%

Good  24%

Satisfactory  15%

Less than satisfactory  6%

Poor  8%

No response  11%

Thinking about the last time you had an appointment with the GP, how was the consultation?

Very Good  26%

Good  27%

Satisfactory  21%

Less than satisfactory  6%

Poor  11%

No response  9%

Thinking about the last time you had an appointment with the Pharmacist, how was the consultation?

Very Good  26%

Good  27%

Satisfactory  18%

Less than satisfactory  1%

Poor  3%

No response  25%

Thinking about the last time you had an appointment with the Healthcare Assistant, how was the consultation?

Very Good  14%

Good  18%

Satisfactory  23%

Less than satisfactory  3%

Poor  5%

No response  37%

How helpful do you find the receptionists at the surgery?

Very helpful  38%

Fairly helpful  30%

Not very helpful  14%

Not at all helpful  11%

No response  7%

About you We need information for monitoring purposes only. Are you ?

Male  35%

Female  58%

Other  0%

No response  7%

How old are you?

Under 18  0%

18 to 24  2%

25 to 34  11%

35 to 44  19%

45 to 54  18%

55 to 64  18%

65 to 74  17%

75 to 84  4%

85 or over  2%

No response  9%

What is your ethnicity?

English / Welsh / Scottish / Northern Irish /  37%

British  18%

Irish  1%

Gypsy or Irish Traveller  0%

Any other White background  7%

White and Black Caribbean  1%

White and Black African  1%

White and Asian  0%

Any other Mixed / multiple ethnic background  0%

Indian  2%

Pakistani  2%

Bangladeshi  5%

Chinese  0%

Any other Asian background  4%

African  7%

Caribbean  2%

Any other Black / African / Caribbean  0%

Background  0%

Arab  0%

Any other ethnic group  3%

No response  10%