22

Church Lane Surgery Patient Survey COVID19



1. Since the start of the pandemic how easy have you found it to access help from the surgery by telephone, online consultation, email or attending in person?

  27%
  18%
  27%
  9%
  19%

Results chart

Additional Comments:


2. We have introduced an online consultation service on our website to improve access and also to free up our phone lines. Have you used this facility?

  13%
  86%

Results chart


3. If you used the online consultation facility please rate:


a. Speed of the response

  13%
  0%
  0%
  0%
  87%

Results chart

b. information back from the practice about what will happen next

  4%
  13%
  0%
  0%
  83%

Results chart

c. Satisfaction with the outcome

  9%
  4%
  4%
  0%
  83%

Results chart

Do you have any suggestions for how we can improve this?


4. Since the start of the pandemic we have introduced several new digital features which can be used alongside a telephone consultation. If you have experienced any of the following features please indicate how satisfied you were with the outcome?


a. Receiving advice or information by text message

  9%
  18%
  9%
  0%
  64%

Results chart

b. Sending or receiving documents by text message

  18%
  9%
  4%
  0%
  69%

Results chart

c. Photo consulting (sending photos to GP by text or email)

  9%
  18%
  4%
  0%
  69%

Results chart

d. Video consultation

  0%
  13%
  0%
  0%
  87%

Results chart

e. Email

  9%
  13%
  0%
  0%
  78%

Results chart


5. Was your issue adequately addressed without a face to face appointment

  40%
  13%
  47%

Results chart

Additional Comments


6. Are you aware we are still offering face to face appointments with a GP (following an initial telephone consultation)?

  68%
  31%

Results chart


7. Do you have any suggestions for how we can improve access to the surgery?

Please comment


8. In general how satisfied are you with the care you receive at the surgery?

  40%
  27%
  9%
  13%
  4%
  7%

Results chart

Additional Comments


9. Would you recommend the surgery to someone who has just moved to your local area?

  59%
  13%
  18%
  4%
  4%

Results chart

Additional Comments



The following questions will help us to see how experiences vary between different groups of the population. we will keep your answers completely confidential



10. Are you male or female

  22%
  72%
  6%

Results chart


11. How old are you?

  4%
  0%
  13%
  9%
  9%
  31%
  18%
  9%
  4%

Results chart


12. What is you ethnic group?


White

  95%
  0%
  0%
  5%

Results chart


Mixed

  0%
  4%
  0%
  0%
  96%

Results chart


Asian or Asia British

  4%
  4%
  0%
  0%
  92%

Results chart


Black or Black British

  4%
  0%
  0%
  96%

Results chart


Chinese or other ethic group

  4%
  0%
  96%

Results chart



Thank you for taking the time to complete this survey. The results will be published on our website.