Church Lane Surgery Patient Survey COVID19
1. Since the start of the pandemic how easy have you found it to access help from the surgery by telephone, online consultation, email or attending in person?
Additional Comments:
2. We have introduced an online consultation service on our website to improve access and also to free up our phone lines. Have you used this facility?
3. If you used the online consultation facility please rate:
a. Speed of the response
b. information back from the practice about what will happen next
c. Satisfaction with the outcome
Do you have any suggestions for how we can improve this?
4. Since the start of the pandemic we have introduced several new digital features which can be used alongside a telephone consultation. If you have experienced any of the following features please indicate how satisfied you were with the outcome?
a. Receiving advice or information by text message
b. Sending or receiving documents by text message
c. Photo consulting (sending photos to GP by text or email)
d. Video consultation
e. Email
5. Was your issue adequately addressed without a face to face appointment
Additional Comments
6. Are you aware we are still offering face to face appointments with a GP (following an initial telephone consultation)?
7. Do you have any suggestions for how we can improve access to the surgery?
Please comment
8. In general how satisfied are you with the care you receive at the surgery?
Additional Comments
9. Would you recommend the surgery to someone who has just moved to your local area?
Additional Comments
The following questions will help us to see how experiences vary between different groups of the population. we will keep your answers completely confidential
10. Are you male or female
11. How old are you?
12. What is you ethnic group?
White
Mixed
Asian or Asia British
Black or Black British
Chinese or other ethic group
Thank you for taking the time to complete this survey. The results will be published on our website.