Access & Appointments Questionnaire

General Medical Practices in partnership with Powys Teaching Health Board is conducting a survey to assess ease of access to General Practice surgeries and the effectiveness of the appointment systems.

Your help with this would be gratefully appreciated. The survey is estimated to take 5-10 minutes of your time to complete.

This questionnaire is available in Welsh; if you do require a Welsh version please ask.

1. Which Practice are you registered with?

2. How old are you?

 
 
 
 
 

3. Are you able to contact the Practice during the working hours of 8:00am – 6:30pm Monday – Friday?

 
 

4. Are you able to communicate in your language of choice when you visit your Practice?

 
 

If no, please specify

5. How would you prefer to book appointments?

 
 
 
 
 

Urgent Appointments

6. Generally, how easy is it to make urgent contact with the practice?

 
 
 

7.Generally, how have your urgent appointments / consultations been carried out?

 
 
 

Routine Appointments

8. Generally, how easy is it to arrange a routine appointment with a range of Health Care professionals at the Practice?

 
 
 

9. Generally, how easy do you find it to get through on the telephone to your Practice?

 
 
 

10. When you have telephoned the Practice and been told you will receive a call back, was the call back received in the same day?

 
 

11.Generally, how have your routine appointments / consultations been carried out?

 
 
 

12. Before you contacted the Practice, did you try any of the following first?

Looking for self- care information online

 
 

Visited a pharmacist through the minor ailments scheme.

 
 

Visited an optician for minor eye conditions

 
 

Accessed information via NHS direct/NHS 111

 
 

Did not obtain information from anywhere else.

 
 

Other

13. How would you rate your overall experience when accessing services at this practice?

 
 
 
 

14. How satisfied are you with the overall care you receive from the practice?

 
 
 

Comments

15. How helpful do you find the reception team at the practice?

 
 
 
 

16. When you require information on accessing health services, what ways have you used?

Social Media

 
 

Speaking to someone at the Practice

 
 

Practice Website

 
 

Practice Leaflet

 
 

Display boards or posters

 
 

17. How easy do you find it to access your Practice?

My Health Online to book appointments at your Practice.

 
 
 

My Health Online to access repeat prescription requests.

 
 
 

Email

 
 
 

Text Messaging

 
 
 

18. If you have been seen in the last 12 months during the evening or weekend through the Out of Hours Service, how satisfied were you with the care that you received?

 
 
 
 

19. Any other comments

Thank you for taking your time to complete this survey. It is much appreciated.