150

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

  22%
  34%
  13%
  12%
  15%
  4%

Results chart

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

  26%
  46%
  15%
  1%
  6%
  2%
  4%

Results chart

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

  8%
  56%
  11%
  10%
  12%
  0%
  3%

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b) Speaking to a doctor on the phone

  6%
  62%
  23%
  4%
  2%
  0%
  3%

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c) Speaking to a nurse on the phone

  25%
  44%
  25%
  2%
  0%
  1%
  3%

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d) Obtaining test results by phone

  22%
  51%
  20%
  1%
  2%
  0%
  4%

Results chart

Q4. How helpful do you find the receptionists at the Surgery?

  56%
  40%
  2%
  0%
  2%

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Q5. How long after your appointment time do you normally wait to be seen?

  3%
  39%
  24%
  23%
  1%
  4%
  1%
  5%

Results chart

Q6. How satisfied are you with the opening hours at the Surgery?

  39%
  40%
  17%
  1%
  0%
  0%
  3%

Results chart

Q7. As far as you know is the Surgery open ...

Before 8 am?

  61%
  26%
  0%
  10%
  3%

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At Lunchtime?

  73%
  12%
  3%
  9%
  3%

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After 6.30pm?

  68%
  13%
  6%
  10%
  3%

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On Saturdays?

  13%
  75%
  0%
  8%
  4%

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On Sundays?

  6%
  86%
  0%
  5%
  3%

Results chart

Q8. Would you like the Surgery open at additional times?

  39%
  57%
  4%

Results chart

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

  48%
  36%
  12%
  0%
  1%
  0%
  3%

Results chart

b) Asking about your symptoms

  39%
  44%
  12%
  0%
  1%
  0%
  4%

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c) Listening

  38%
  40%
  17%
  0%
  2%
  0%
  3%

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d) Explaining tests and treatments

  38%
  40%
  16%
  1%
  1%
  1%
  3%

Results chart

e) Involving you in decisions about your care

  33%
  39%
  20%
  2%
  1%
  2%
  3%

Results chart

f) Treating you with care and concern

  41%
  41%
  13%
  0%
  1%
  0%
  4%

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g) Taking your problems seriously

  39%
  46%
  10%
  0%
  2%
  0%
  3%

Results chart

Q10. Did you have confidence and trust in the doctor you saw?

  68%
  25%
  2%
  2%
  3%

Results chart

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

  14%
  51%
  29%
  1%
  1%
  1%
  3%

Results chart

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

  37%
  46%
  12%
  0%
  0%
  2%
  3%

Results chart

b) Asking about your symptoms

  39%
  34%
  20%
  0%
  0%
  3%
  4%

Results chart

c) Listening

  42%
  38%
  15%
  1%
  0%
  2%
  2%

Results chart

d) Explaining tests and treatments

  37%
  44%
  12%
  0%
  0%
  2%
  5%

Results chart

e) Involving you in decisions about your care

  41%
  40%
  13%
  1%
  0%
  2%
  3%

Results chart

f) Treating you with care and concern

  42%
  42%
  11%
  0%
  0%
  2%
  3%

Results chart

g) Taking your problems seriously

  44%
  34%
  16%
  1%
  0%
  2%
  3%

Results chart

Q13. In general, how satisfied are you with the care you get at the Surgery?

  52%
  39%
  3%
  0%
  2%
  4%

Results chart

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

  44%
  40%
  4%
  0%
  9%
  3%

Results chart

Q15. How would you describe the overall cleanliness of the Surgery?

  56%
  40%
  1%
  0%
  0%
  3%

Results chart

Some Questions about you:

Q16. Are you male of female?

  30%
  66%
  4%

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Q17. How old are you?

  0%
  6%
  14%
  21%
  24%
  15%
  14%
  2%
  0%
  4%

Results chart

Q18. Which of these best describes what you are doing at present?

  33%
  23%
  4%
  8%
  10%
  12%
  3%
  3%
  4%

Results chart

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

  54%
  4%
  0%
  19%
  23%

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B. Mixed/multiple ethnic group

  0%
  0%
  4%
  4%
  92%

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C. Asian or Asian British

  3%
  0%
  0%
  0%
  2%
  95%

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D. Black/African/Caribbean/Black British

  1%
  4%
  0%
  95%

Results chart

Please use the space below for any comments or suggestions on how we can improve even further: