Central Park Surgery

Number of Responses: 150

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  22%

Next Working Day  34%

Within 3 Working Days  13%

Within 5Working Days  12%

More than 5 working days  15%

No response  4%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  26%

Times offered didn't suit  46%

Appointment was with a doctor who I didn't want to see  15%

A nurse was free but I wanted to see a doctor  1%

Another reason  6%

Can't remember  2%

No response  4%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  8%

Very Easy  56%

Fairly Easy  11%

Not very Easy  10%

Not at all Easy  12%

Don't know  0%

No response  3%

b) Speaking to a doctor on the phone

Haven't tried  6%

Very Easy  62%

Fairly Easy  23%

Not very Easy  4%

Not at all Easy  2%

Don't know  0%

No response  3%

c) Speaking to a nurse on the phone

Haven't tried  25%

Very Easy  44%

Fairly Easy  25%

Not very Easy  2%

Not at all Easy  0%

Don't know  1%

No response  3%

d) Obtaining test results by phone

Haven't tried  22%

Very Easy  51%

Fairly Easy  20%

Not very Easy  1%

Not at all Easy  2%

Don't know  0%

No response  4%

Q4. How helpful do you find the receptionists at the Surgery?

Very  56%

Fairly  40%

Not very  2%

Not at all  0%

No response  2%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  3%

I am normally seen on time  39%

Less than 5 minutes  24%

5 to 15 minutes  23%

15-30 minutes  1%

More than 30 minutes  4%

Can't remember  1%

No response  5%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  39%

Fairly  40%

Neither satisfied nor dissatisfied  17%

Quite dissatisfied  1%

Very dissatisfied  0%

Don't know opening hours  0%

No response  3%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  61%

No  26%

Sometimes  0%

Don't know  10%

No response  3%

At Lunchtime?

Yes  73%

No  12%

Sometimes  3%

Don't know  9%

No response  3%

After 6.30pm?

Yes  68%

No  13%

Sometimes  6%

Don't know  10%

No response  3%

On Saturdays?

Yes  13%

No  75%

Sometimes  0%

Don't know  8%

No response  4%

On Sundays?

Yes  6%

No  86%

Sometimes  0%

Don't know  5%

No response  3%

Q8. Would you like the Surgery open at additional times?

Yes  39%

No  57%

No response  4%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  48%

Good  36%

Neither good nor poor  12%

Poor  0%

Very poor  1%

Doesn't apply  0%

No response  3%

b) Asking about your symptoms

Very good  39%

Good  44%

Neither good nor poor  12%

Poor  0%

Very poor  1%

Doesn't apply  0%

No response  4%

c) Listening

Very good  38%

Good  40%

Neither good nor poor  17%

Poor  0%

Very Poor  2%

Doesn't apply  0%

No response  3%

d) Explaining tests and treatments

Very good  38%

Good  40%

Neither good nor poor  16%

Poor  1%

Very Poor  1%

Doesn't apply  1%

No response  3%

e) Involving you in decisions about your care

Very good  33%

Good  39%

Neither good nor poor  20%

Poor  2%

Very Poor  1%

Doesn't apply  2%

No response  3%

f) Treating you with care and concern

Very good  41%

Good  41%

Neither good nor poor  13%

Poor  0%

Very Poor  1%

Doesn't apply  0%

No response  4%

g) Taking your problems seriously

Very good  39%

Good  46%

Neither good nor poor  10%

Poor  0%

Very Poor  2%

Doesn't apply  0%

No response  3%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  68%

Yes, to some extent  25%

No, not at all  2%

Don't know/can't say  2%

No response  3%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  14%

Very  51%

Fairly  29%

Not very  1%

Not at all  1%

Don't know  1%

No response  3%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  37%

Good  46%

Neither good nor poor  12%

Poor  0%

Very Poor  0%

Doesn't apply  2%

No response  3%

b) Asking about your symptoms

Very good  39%

Good  34%

Neither good nor poor  20%

Poor  0%

Very Poor  0%

Doesn't apply  3%

No response  4%

c) Listening

Very good  42%

Good  38%

Neither good nor poor  15%

Poor  1%

Very Poor  0%

Doesn't apply  2%

No response  2%

d) Explaining tests and treatments

Very good  37%

Good  44%

Neither good nor poor  12%

Poor  0%

Very Poor  0%

Doesn't apply  2%

No response  5%

e) Involving you in decisions about your care

Very good  41%

Good  40%

Neither good nor poor  13%

Poor  1%

Very Poor  0%

Doesn't apply  2%

No response  3%

f) Treating you with care and concern

Very good  42%

Good  42%

Neither good nor poor  11%

Poor  0%

Very Poor  0%

Doesn't apply  2%

No response  3%

g) Taking your problems seriously

Very good  44%

Good  34%

Neither good nor poor  16%

Poor  1%

Very Poor  0%

Doesn't apply  2%

No response  3%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  52%

Fairly  39%

Neither satisfied nor dissatisfied  3%

Quite dissatisfied  0%

Very dissatisfied  2%

No response  4%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  44%

Fairly easy  40%

Not very easy  4%

Not at all easy  0%

Not applicable  9%

No response  3%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  56%

Fairly clean  40%

Not very clean  1%

Not at all clean  0%

Don't know  0%

No response  3%

Some Questions about you:

Q16. Are you male of female?

Male  30%

Female  66%

No response  4%

Q17. How old are you?

Under 18  0%

18-24  6%

25-34  14%

35-44  21%

45-54  24%

55-64  15%

65-74  14%

75-84  2%

85 and over  0%

No response  4%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  33%

Part-time paid work (under 30 hrs per week)  23%

Full-time education (school, college, university)  4%

Unemployed  8%

Permanently sick or disabled  10%

Fully retired from work  12%

Looking after the home  3%

Doing something else  3%

No response  4%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  54%

Irish  4%

Gypsy or Irish Traveller  0%

Any other white background  19%

No response  23%

B. Mixed/multiple ethnic group

White and Black Caribbean  0%

White and Black African  0%

White and Asian  4%

Any other mixed background  4%

No response  92%

C. Asian or Asian British

Indian  3%

Pakistani  0%

Bangladeshi  0%

Chinese  0%

Any other Asian background  2%

No response  95%

D. Black/African/Caribbean/Black British

Caribbean  1%

African  4%

Any other Black / African / Caribbean background  0%

No response  95%

Please use the space below for any comments or suggestions on how we can improve even further: