Gossops Green Medical

Gossops Green Medical Survey 2020

INTRODUCTION

This questionnaire is designed for issue to patients to assess the service provided. It has been developed in consultation with our Patient Participation Group/ Patient Reference Group

Questionnaire

You can help the Practice to improve its service

The doctors and staff welcome your feedback
Please do not write your name on this survey

Who was your Appointment / Telephone call with?

Doctor

Nurse

Name of Doctor/ Nurse (If Applicable)

Was your Telephone call / Appointment offered within a time suitable for you?

Yes

No

If you awswered no please help us understand why

Did you feel you need were met during your last consultation

Yes

No

If you answered no please help us understand why

Were you involved as much as you wanted in the decision about your care and treatment?

Yes

No

If you answered no please help us understand why

Length of time you had to wait for a telephone call (triage) back

0-1 hour

1-2 hours

3-4 hours

5+ Hours

Comments:

Did you feel that the clinician treated you with care and concern during your last contact?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

What made you answer this way?

How helpful did you find the receptionist when you last contacted us?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don’t know

Comments:

As far as you know, which of the following online services does your GP practice offer or promote?

Booking appointments online

Ordering repeat prescriptions online

Accessing my medical records online

Livi

Econsult

None of these

Don’t know

Comments:

If you have any further comments you wish to share, please enter them in the box below.