Friends of Bexley Medical Group Patient Participation Group Questionnaire

This questionnaire has been created by the PPG, a group of Bexley Medical Group patients who have volunteered, on behalf of all users of the Surgery to ensure that we receive the very best possible health care both now and in the future. Please take a few moments to complete the questionnaire. We have deliberately not asked you to supply any personal details e.g., name, address or medical details so that you can be as honest as possible in answering the questions. However we would ask you to let us know your age group and gender.
Thank you in advance on behalf of the PPG for taking time to complete the questionnaire below.

Please select your age group:

 
 
 
 
 

Please select your gender:

 
 
 
 

Please select your usual Surgery:

 
 
 

How many times have you contacted the Surgery in the past 12 months?

 
 
 
 
 
 

When you last contacted the Surgery how many days was it before you were seen or contacted by a Clinician for an urgent problem?

 
 
 
 
 
 
 

When you last contacted the Surgery how many days was it before you were seen or contacted by a Clinician for a routine problem?

 
 
 
 
 
 
 

When you last contacted the Surgery what type of service did you require?

 
 
 

How satisfied are you generally with the appointment process for urgent problems?

 
 
 

How satisfied are you generally with the appointment process for routine problems?

 
 
 

How satisfied are you generally with the performance of the Reception staff?

 
 
 

How satisfied are you with the outcome of your last consultation?

 
 
 

Do you feel you were given enough time with the Doctor/Nurse/other?

 
 
 

Do you feel you were given sufficient information regarding your treatment/medication by the Doctor/Nurse/Other?

 
 
 

Taking everything into account, how satisfied are you with service provided by the Surgery in the past 12 months?

 
 
 

Please identify below any area where you think the Surgery could improve?