Patient Survey
We have tried to ensure that we have a number of options for patients to book their appointments:
* You can book an appointment usually in advance.
* We have appointments that you can book on the day.
* We have a few appointments that you can book 48hours in advance.
* We have an Urgent Care Team clinic every morning between 8.30 and 10am for patients with one problem only, in which patients are guaranteed that they will be seen.
* We also have telephone consultation appointments should you wish to talk to the Doctor.
1. If you haven't seen a Doctor in the past 6 months, why is that?
2. Are you aware that we offer telephone consultations with a GP?
3. Are you aware that we have an Urgent Care Team clinic every morning between 8.30 and 10am?
4. Have you had to contact the Practice more than once to get the appointment you wanted?
4a. If YES, what reason was given for not being able to book your appointment when you wanted it?
When you have phoned the Practice, how do you rate the following?
5. Ability to get through to the Practice on the phone?
6. Ability to speak to a Doctor on the phone
7. Obtaining test results by phone
8. How often do you see your preferred Doctor?
9. If you have an ongoing medical condition, how important is it for you to see your own Doctor?
10. How helpful do you find the receptionists?
11. Are you aware that the Practice is open... Please tick all that apply:
From 8am every weekday
AND During lunchtime
AND Open until 6.30pm Monday
AND Open until 8pm Tuesday-Friday.
12. What would be your preference be, if you are not satisfied with our opening hours? Please answer below:
13. Would you recommend the Practice to someone who has just moved to the area?
14. We are continuing to develop online facilities to improve our services... Please tick all that your aware of:
DOCTORS SURVEY
1. When did you last see a doctor at the Northgate Medical Practice?
In the last 3 months between 3 and 6 months More than 6 months In the last 2 years [ANSWER]
2. Does your doctor welcome you with courtesy and respect?
Always Most of the time Some of the time Never or hardly ever
3. Does your doctor give you enough time to explain fully your concerns or symptoms ?
Always Most of the time Some of the time Never or hardly ever
4. Does your doctor listen to you?
Always Most of the time Some of the time Never or hardly ever
5. Does the doctor explain the nature of any tests or treatments that he/she may
consider appropriate?
Always Most of the time Some of the time Never or hardly ever
6. Does your doctor involve you in discussions regarding any such decisions?
Always Most of the time Some of the time Never or hardly ever
7. Does your doctor treat you politely and with care throughout your consultation?
Always Most of the time Some of the time Never or hardly ever
8. Do you feel you were given enough time for your concerns to be fully aired?
Always Most of the time Some of the time Never or hardly ever
9. Do you feel the doctor took appropriate action to deal with the reason for your treatment?
There was no need to take any action Yes, appropriate action was taken No
10. Did the Doctor explain the reasons for the actions in a way that you found easy or
difficult to understand?
Very easy to understand Fairly easy Fairly difficult Very Difficult Reasons not explained at all
11. Did you come away with enough information to manage your
condition / treatment?
Yes No
12. Have you ever felt that the Doctor dismissed your concerns?
13. Do you have any comments how we can improve our services ?
THANK YOU FOR COMPLETING THIS SURVEY