1. How to you rate our Reception Staff?
2. How do you rate our Waiting Room?
3. How do you rate our Patient Parking?
4. How do you rate getting through on the phone?
5. How do you rate the surgery opening hours?
6. How do you rate Our Doctors?
7. How do you rate Our Nurses?
8. How do you rate being able to talk to a Doctor or Nurse on the same day?
9. How do you rate being able to make an appointment in advance?
10. How do you rate the surgery having your prescription ready in 2 working day?
11. How do you rate the surgery making sure your prescription is sent to a pharmacy?
12. Did you know you could order a prescription Online or via eConsult?
13. Thinking about your most recent appointment with a Health Care Professional (Doctor, Nurse, Paramedic Practitioner, Clinical Pharmacist). How was your appointment conducted?
14. The Health Care Professional listened to your problems and concerns
15. The Health Care Professional explained what was wrong and the treatment and tests needed
16. You were involved in the decisions about your care
17. The amount of time you spent with the Health Care Professional
18. Your overall satisfaction with the recent appointment
19. You were treated with friendliness and dignity
20. The Health Care Professional took your problems seriously
21. If your appointment was by telephone, how was your overall experience?
22. If your appointment was by video, how was your overall experience?
23. Our Triage Service. How do you rate the convenience?
24. Our Triage Service. How do you rate the service dealing with your problem over the phone?
25. Our Triage Service. Does the service give you an appointment when you want one?
26. Our Triage Service. Does the service use time efficiently?
27. Our Triage Service. Does the service provide information to prevent illness and stay healthy?
28. Our texting services. Quality of information
29. Our texting services. Reminder texts
30. Our texting service. Result texts.
31. Our online service. Booking appointments
32. Our online service. Obtaining results
33. Our online service. Looking at your Summary Care Record
34. Our online service. Our electronic prescription service
35. Are you aware of eConsult?
36. Were you able to find the eConsult banner on our website?
37. Would you use eConsult again?
38. LIVI App. Are you aware of the LIVI App?
39. LIVI App. Were you able to download the LIVI App and register yourself with the service?
40. LIVI App. How did you find the LIVI consultation?
41. LIVI App. Would you use the LIVI App again?
42. NHS App. Are you aware of the NHS App?
43. NHS App. Were you able to download the NHS App and register yourself with the service?
44. NHS App. How did you find using the NHS App?
45. NHS App. Would you use the NHS App again?
46. We have made some considerable changes to how we operate during the Coronavirus pandemic. How do you rate Being able to access the Practice in so many different ways - telephone, video consultations, eConsult, email for example?
47. How do you rate Information on the Coronavirus pandemic and support available?
48. If you've had to come into the Practice during the Pandemic, what was your experience?
49. What suggestions would you make to add or improve our services?
50. About Yourself. Are you?
51. About Yourself. How old are you?
52. About Yourself. Ethnicity. Are you?