Eve Hill Medical Practice

Patient Satisfaction Survey 2020 - COVID 19

Please think about your most recent telephone triage consultation with a clinician. Who were you being dealt with by:

Name of Clinician:

Please rate the speed at which the telephone was answered initially:

Were you asked by the Receptionist questions for the reason for your call:

Did you understand why you were asked these questions:

Were you informed of the telephone triage process by the receptionist:

How satisfied overall were you with your experience of booking a telephone call:

Please comment further on your answer:

Please rate the availability to speak to the doctor of your choice:

How satisfied were you with the call with the clinician:

Please comment further on your answer:

During the consultation with the clinician, did you have a video consultation:

If so, how satisfied were you with the video call with the clinician:

Please comment further on your answer:

Were you asked to attend the surgery for a face to face consultation:

If so, how satisfied were you with this:

Did you feel secure when attending the surgery:

How would you overall rate your experience of a telephone consultation:

Were you able to resolve all your concerns during this consultation:

If not, please explain why:

Would you be happy to be offered video or phone consultation, where appropriate, for future appointments:

If not, please explain why:

Please rate the access to ordering your prescription:

Was your prescription ready within 48 hours:

Please rate the handling of prescription queries:

Please rate the information provided by the reception staff:

Please rate the helpfulness of the Reception staff:

Please rate the information provided by other staff:

Please rate the helpfulness of other staff:

If you received information via text, did you find this useful:

If so, did you find this useful:

My overall satisfaction with this Practice:

Do you feel you were kept updated with the processes within the surgery during the COVID 19 pandemic:

Please comment on any further feedback you may have:

How old are you:

Gender:

How many years have you been attending the Practice:

Are you aware we are on these media sites:

Are you aware you can comment on the practice on the NHS Choices Website:

Do you have internet access:

Did you know you can order your prescriptions online via Patient Access: