Telephone & online appointments survey 2020

COVID-19 has altered the way that appointments are managed at this surgery. Through use of technology we have been able to offer patients telephone and online consultations, which we feel have improved areas of our service, including increased accessibility for patients, and reduced waiting times.

We would like to continue offering these services and would really value your thoughts.

Please help us by answering the following questions.

1. Have you ever booked an appointment by non-traditional methods, such as telephone, video, Ask NHS or e-Consult?


2. If you said no to question 1 would you like to in the future?


If you answered "No" please give your reasons

3. Have you ever had a phone or video consultation? Please answer for both video and telephone below if applicable


If yes was it before or since the start of the pandemic


4. If the answer to question 3 was yes, how would you rate your phone or video consultaion? Please answer for both video and telephone below if applicable


5. Were you able to resolve all your concerns during these consultations?


If you had issues(including any issues with technology), please explain

6. Would you be happy to be offered a video or phone consultation, where appropriate, for future appointments?


If you answered "No" please could you explain why:

7.If booking a video or telephone appointment, would you prefer these to be:


8. Thinking about your needs, would you prefer it if appointments were…


9. We would like to try and tailor our appointment types and times to the needs of our patients, how would you best describe your employment status?


10. Do you have a mobile phone


11. Do you have access to the internet at home


12. Would you say that you are confident in using technology, such as the internet for a video appointment


13. Please let us know your age


Thank you for taking the time to complete this survey