This survey is now closed

Patient Satisfaction Questionnaire 2020

Most practices in the UK now offer significantly fewer GP appointments and more appointments with a pharmacist/physician’s assistant/paramedic etc. We are amenable to increasing “skill-mix” but have tried to maximise our number of GP appointments and would like to continue to do so as long as possible. Do you agree with our plan?

 
 
 
 
 

Most practices provide 10 minute appointments, to include writing up of notes etc. We are trying to sustain our tradition of 12 minute slots, and would hope eventually to be able to lengthen these for more complex issues. Do you agree with our plan?

 
 
 
 
 

Increasing numbers of practices in the UK now employ a paramedic to do all their home visits so that the GPs can see more patients at the surgery. We feel that some home visits require a GP and have resisted following the trend to cease GP visiting. Do you agree with our plan?

 
 
 
 
 

Many practices provide a narrow window for patients to call to make an appointment (e.g. 08:00 or 8:30-10:00). We are resisting following this trend because we feel that not everyone can call to queue for an appointment first thing in the morning, and non-urgent appointments can be made later in the day. Spreading the calls also reduces the waiting time for the call to be answered. Do you agree with our plan?

 
 
 
 
 

Many practices in the UK have a rule of “one problem per appointment”. We have resisted adopting this as a strict rule, as we feel that there are occasions when it is possible to deal with more than one problem without encroaching excessively into the next patient’s time. Do you agree with our plan?

 
 
 
 
 

Many, (perhaps most) practices in the UK are now run by larger institutions which can make economies of scale and provide a more “corporate” service. We have resisted this trend as we feel that Nidderdale is distinctive and has distinctive needs which are best served by a local partnership. Do you agree with our plan?

 
 
 
 
 

The ongoing reconfiguration of clinical services over two sites (ie clinicians being based at Feastfield and Spring Gables instead of the Grange) is expected to facilitate our plans and our future provision of services. We are aware of the downsides and are working to ameliorate these, but feel they are greatly outweighed by the benefits. Do you agree?

 
 
 
 
 

This survey is now closed