The Commonwealth Health Centre

Commonwealth Health Centre GP Survey 2020

The Commonwealth Health Centre – GP Survey 2020

Please select your answers below...

1 – Generally, how easy is it to get through to someone at your GP practice on the phone?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

2 - How helpful do you find the receptionists at your GP practice?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don’t know

3 - Is there a particular GP you usually prefer to see or speak to?

Yes, for all appointments

Yes, for some appointments but not others

No

There is usually only one GP in my GP practice

4 - How often do you see or speak to your preferred GP when you would like to?

Always or almost always

A lot of the time

Some of the time

Never or almost never

I have not tried

5 – When booking an appointment (including telephone consultations), were you offered a choice of appointment?

Yes, a choice of place

Yes, a choice of time or day

Yes, a choice of healthcare professional

No, I was not offered a choice of appointment

Can’t remember

Doesn’t apply

6 - Were you satisfied with the type of appointment (or telephone consultation) you were offered?

Yes, and I accepted an appointment

No, but I still took an appointment

No, and I did not take an appointment

7 - If you did not take any appointments you were offered, why was that? (Please tick all that apply)

There weren’t any appointments available for the time or day I wanted

The appointment was at too short notice

The appointment wasn’t soon enough

I couldn’t book ahead at my GP practice

There weren’t any appointments at the place I wanted

The appointment was too far away / too difficult to get to

I couldn’t see my preferred GP

There weren’t any appointments with thehealth care professional I wanted

The type of appointment I wanted was not available

Another reason

8 - The last time you had a general practice appointment (including telephone consultations), how good was the healthcare professional at giving you enough time?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

9 - Last time you had a general practice appointment (including telephone consultations), how good was the healthcare professional at listening to you?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

10 - Last time you had a general practice appointment (including telephone consultations), how good was the healthcare professional at treating you with care and concern?

Very good

Good

Neither good nor poor

Poor

Very poor

Doesn’t apply

11 - During your last general practice appointment (including telephone consultations), did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?

Yes, definitely

Yes, to some extent

No, not at all

I did not have any mental health needs

Did not apply to my last appointment

12 - During your last general practice appointment (including telephone consultations), were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know/Doesn’t apply

13 - During your last general practice appointment (including telephone consultations), did you have confidence and trust in the healthcare professional you saw or spoke to?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know/Can’t say

14 - Thinking about the reason for your last general practice appointment (including telephone consultations), were your needs met?

Yes, definitely

Yes, to some extent

No, not at all

Don’t know/Can’t say

15 - Overall, how would you describe your experience of your GP practice?

Very Good

Good

Neither good nor poor

Poor

Very poor

16 - In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)?

Yes, definitely

Yes, to some extent

No

I haven't needed support

Don’t know/Can’t say