What is your age?
How long have you been a patient with us?
Overall, how easy is it to get through to our practice by phone?
Generally, when you contact our receptionists by phone, are you directed to the correct healthcare professional for your needs?
How satisfied were you with the general availability of practice appointments?
How far ahead would you like to book routine appointments?
Please rate your overall experience of making an appointment
From initial contact when wanting a same day appointment, how long did it take you to be seen by a clinician?
In 2019, over 2400 appointments (518 hours) were lost due to patients failing to attend (FTA) a booked appointment. In your opinion, what management approach should be taken on these patients:
How would you rate your overall experience of our surgery?