Dr Vardhan’s Surgery

Number of Responses: 215

Patient Survey 2019

How easy do you find it to get through to the Practice by telephone?

Very easy  46%

Easy  37%

Neither easy nor difficult  11%

Difficult  4%

Very difficult  0%

No response  2%

How helpful do you find the receptionists at the Practice?

Extremely helpful  55%

Very helpful  34%

Somewhat helpful  8%

Not so helpful  0%

Not at all helpful  0%

No response  3%

How satisfied are you with the Practice's appointment times?

Very satisfied  46%

Satisfied  34%

Neither satisfied nor dissatisfied  11%

Dissatisfied  3%

Very dissatisfied  2%

No response  4%

Do you get to see or speak to your preferred GP when you would like to?

Always  35%

Usually  49%

Sometimes  10%

Rarely  2%

Never  0%

No response  4%

Were you offered a choice of appointment when you last tried to make an appointment at the Practice?

Yes  80%

No  17%

No response  3%

Were you satisfied with the type of appointment you were last offered?

Very satisfied  64%

Satisfied  28%

Neither satisfied nor dissatisfied  3%

Dissatisfied  1%

Very dissatisfied  0%

No response  4%

Did you accept the last appointment that you were offered?

Yes  97%

No  1%

No response  2%

Would you describe your experience of making an appointment as good?

Yes  92%

No  5%

No response  3%

Patient Participation Group

Do you know about the Patient Participation Group (PPG)?

Yes  33%

No  65%

No response  2%

Do you know what the PPG is for and what it involves?

Yes  28%

No  70%

No response  2%

Would you be interested in joining either:

In Person  17%

Virtual Capacity  31%

No response  52%

What skills do you have that may be helpful for the group:

Organisational  14%

Finance  2%

Technological  8%

Brewing up  9%

No response  67%

What time of day is best for you to attend a PPG meeting?

09:00 - 12:00  9%

12:00 - 15:30  10%

15:30 - 18:30  11%

No response  70%

Wigan Alliance (HUB)

When we are closed do you know about the Wigan Alliance service (HUB) that provide appointments 18:30pm - 20:00pm weekdays and 10:00am - 16.00pm Saturday and Sunday:

Yes  42%

No  53%

No response  5%

Do you know how to access the Hub?

Yes  34%

No  60%

No response  6%

Did you know the Hub offers Cervical Smears?

Yes  14%

No  75%

No response  11%

Are you aware we have a website page for the surgery?

Yes  56%

No  39%

No response  5%

Are you set up for your online access profile to book, amend and cancel your appointments, order prescriptions and access your medical records?

Yes  60%

No  35%

No response  5%

Thank you for completing this survey.