Central Park Surgery

Number of Responses: 75

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  33%

Next Working Day  14%

Within 3 Working Days  24%

Within 5Working Days  9%

More than 5 working days  17%

No response  3%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  24%

Times offered didn't suit  20%

Appointment was with a doctor who I didn't want to see  34%

A nurse was free but I wanted to see a doctor  5%

Another reason  6%

Can't remember  9%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  8%

Very Easy  58%

Fairly Easy  13%

Not very Easy  6%

Not at all Easy  13%

Don't know  0%

b) Speaking to a doctor on the phone

Haven't tried  17%

Very Easy  56%

Fairly Easy  22%

Not very Easy  0%

Not at all Easy  4%

Don't know  0%

c) Speaking to a nurse on the phone

Haven't tried  24%

Very Easy  58%

Fairly Easy  12%

Not very Easy  2%

Not at all Easy  1%

Don't know  0%

No response  3%

d) Obtaining test results by phone

Haven't tried  17%

Very Easy  60%

Fairly Easy  16%

Not very Easy  2%

Not at all Easy  2%

Don't know  1%

Q4. How helpful do you find the receptionists at the Surgery?

Very  76%

Fairly  20%

Not very  4%

Not at all  0%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  1%

I am normally seen on time  24%

Less than 5 minutes  44%

5 to 15 minutes  14%

15-30 minutes  6%

More than 30 minutes  2%

Can't remember  2%

No response  7%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  66%

Fairly  10%

Neither satisfied nor dissatisfied  13%

Quite dissatisfied  6%

Very dissatisfied  1%

Don't know opening hours  1%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  1%

No  88%

Sometimes  2%

Don't know  8%

At Lunchtime?

Yes  57%

No  26%

Sometimes  4%

Don't know  12%

After 6.30pm?

Yes  66%

No  17%

Sometimes  6%

Don't know  9%

On Saturdays?

Yes  1%

No  73%

Sometimes  4%

Don't know  18%

No response  4%

On Sundays?

Yes  2%

No  74%

Sometimes  2%

Don't know  20%

Q8. Would you like the Surgery open at additional times?

Yes  28%

No  70%

No response  2%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  57%

Good  20%

Neither good nor poor  16%

Poor  2%

Very poor  2%

Doesn't apply  0%

No response  3%

b) Asking about your symptoms

Very good  54%

Good  22%

Neither good nor poor  17%

Poor  4%

Very poor  1%

Doesn't apply  0%

c) Listening

Very good  56%

Good  21%

Neither good nor poor  16%

Poor  4%

Very Poor  1%

Doesn't apply  0%

No response  2%

d) Explaining tests and treatments

Very good  56%

Good  20%

Neither good nor poor  16%

Poor  2%

Very Poor  2%

Doesn't apply  1%

No response  3%

e) Involving you in decisions about your care

Very good  57%

Good  16%

Neither good nor poor  21%

Poor  0%

Very Poor  4%

Doesn't apply  1%

f) Treating you with care and concern

Very good  53%

Good  20%

Neither good nor poor  16%

Poor  8%

Very Poor  2%

Doesn't apply  0%

g) Taking your problems seriously

Very good  57%

Good  22%

Neither good nor poor  14%

Poor  1%

Very Poor  4%

Doesn't apply  0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  64%

Yes, to some extent  22%

No, not at all  10%

Don't know/can't say  1%

No response  3%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  10%

Very  61%

Fairly  16%

Not very  4%

Not at all  5%

Don't know  1%

No response  3%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  68%

Good  28%

Neither good nor poor  2%

Poor  0%

Very Poor  0%

Doesn't apply  1%

b) Asking about your symptoms

Very good  64%

Good  33%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  2%

c) Listening

Very good  68%

Good  25%

Neither good nor poor  4%

Poor  0%

Very Poor  0%

Doesn't apply  1%

No response  2%

d) Explaining tests and treatments

Very good  69%

Good  20%

Neither good nor poor  9%

Poor  0%

Very Poor  0%

Doesn't apply  0%

No response  2%

e) Involving you in decisions about your care

Very good  65%

Good  25%

Neither good nor poor  8%

Poor  0%

Very Poor  0%

Doesn't apply  0%

No response  2%

f) Treating you with care and concern

Very good  62%

Good  29%

Neither good nor poor  5%

Poor  0%

Very Poor  0%

Doesn't apply  0%

No response  4%

g) Taking your problems seriously

Very good  69%

Good  18%

Neither good nor poor  9%

Poor  0%

Very Poor  0%

Doesn't apply  2%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  65%

Fairly  17%

Neither satisfied nor dissatisfied  9%

Quite dissatisfied  4%

Very dissatisfied  2%

No response  3%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  57%

Fairly easy  21%

Not very easy  12%

Not at all easy  1%

Not applicable  5%

No response  4%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  69%

Fairly clean  22%

Not very clean  8%

Not at all clean  0%

Don't know  0%

Some Questions about you:

Q16. Are you male of female?

Male  42%

Female  56%

No response  2%

Q17. How old are you?

Under 18  0%

18-24  12%

25-34  13%

35-44  20%

45-54  20%

55-64  18%

65-74  8%

75-84  2%

85 and over  5%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  29%

Part-time paid work (under 30 hrs per week)  16%

Full-time education (school, college, university)  8%

Unemployed  13%

Permanently sick or disabled  6%

Fully retired from work  17%

Looking after the home  4%

Doing something else  2%

No response  5%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  60%

Irish  4%

Gypsy or Irish Traveller  1%

Any other white background  4%

No response  31%

B. Mixed/multiple ethnic group

White and Black Caribbean  8%

White and Black African  2%

White and Asian  6%

Any other mixed background  1%

No response  83%

C. Asian or Asian British

Indian  5%

Pakistani  8%

Bangladeshi  1%

Chinese  0%

Any other Asian background  2%

No response  84%

D. Black/African/Caribbean/Black British

Caribbean  8%

African  1%

Any other Black / African / Caribbean background  1%

No response  90%

Please use the space below for any comments or suggestions on how we can improve even further: